Dave Piper
Billingshurst,West Sussex
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Sales Executive
McVeigh Parker
Billingshurst, West Sussex
04.2018 - Current
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Generated new leads and opportunities to maximise revenue.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
Security Officer
Gatwick Airport
Gatwick, West Sissex
02.2015 - 04.2018
- Patrolled facilities to prevent crime and unruly behaviour.
- Signed in and issued passes to visitors and contractors.
- Checked bags and identification with keen eye for detail.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
- Authorised entrance papers, granting building access and recording arrival times to maintain security.
Postman
Royal Mail
Storrington, West Sussex
05.2007 - 02.2015
- Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Organised mail deliveries by priority and nearest location.
- Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
- Collected mail from post boxes, post offices and business establishments.
- Secured customer signatures for deliveries using delivery management software.
- Used computerised tracking software to monitor delivery progress.
Managing Director
Beacon Mortgages
Shoreham by Sea, West Sussex
06.2003 - 02.2007
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Spearheaded development and delivery of future product offerings based on in-depth market research.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Managed team performance, celebrating successes and identifying areas to improve.
- Developed robust recruitment salary to hire and onboard new talent and boost employee retention.
Education
Bachelor of Science - Economics
London School of Economis
London, Greater London05.1986
Certificate of Higher Education - Economics
Steyning Grammar School
Steyning, West Sussex05.1983
A-Levels - Economics / Geography
Steyning Grammar School
Steyning, West Sussex05.1983
GCSEs - Various incl. Maths & English
Steyning Grammar School
Steyning, West Sussex05.1981
Skills
- Salesforce
- Report writing skills
- Customer service
- Lead development
- Territory management
- Marketing campaign management
- Sales training
- New account development
- Sales goal attainment
Timeline
Sales Executive
McVeigh Parker
04.2018 - Current
Security Officer
Gatwick Airport
02.2015 - 04.2018
Postman
Royal Mail
05.2007 - 02.2015
Managing Director
Beacon Mortgages
06.2003 - 02.2007
Bachelor of Science - Economics
London School of Economis
Certificate of Higher Education - Economics
Steyning Grammar School
A-Levels - Economics / Geography
Steyning Grammar School
GCSEs - Various incl. Maths & English
Steyning Grammar School
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