Darren Johnston
Belfast,antrim
Summary
Military service provided foundational leadership and teamwork skills, followed by training as a metalsmith. Transitioned to the banking sector, excelling as a customer service operator and advancing to IT helpdesk and fraud prevention officer roles with expertise in safeguarding member accounts against unauthorised access. Implemented robust fraud prevention measures and analysed transactional data to identify patterns and anomalies, enhancing security protocols. Facilitated team training and communications, ensuring colleagues possess the knowledge and skills to excel in their roles. Self-taught musician, achieving proficiency in multiple instruments and music theory, while producing original compositions in personal time. Detail-oriented Fraud Prevention Officer
Overview
10
10
years of professional experience
Work History
Fraud Prevention
Lloyds Banking Group
08.2018 - Current
- Implemented fraud prevention measures that safeguarded member accounts from unauthorised access.
- Analysed transactional data to identify patterns and anomalies, contributing to the development of fraud prevention measures.
- Handled approval of large sums of money, verifying authenticity of customer requests.
- Worked as a Fraud Prevention officer in the bank.
- Provided training to colleagues in risk management, enhancing overall team knowledge and skills.
- In this role i also trained as a classroom coach, and i have experience training new cadets into fraud.
- Managed team communications to provide necessary updates for effective job performance.
- Utilised computer systems to improve efficiency and provide excellent customer service.
Metalsmith Engineer
The British Army
08.2016 - 01.2022
- Performed metalsmith engineering tasks within the REME.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Tested equipment, machinery and instruments to assess proper functioning.
- Conducted risk assessments to add control measures, creating healthier and safer environment.
- Studied manufacturing from an engineering viewpoint to identify problems and potential improvements.
- Continually improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Kept project leaders regularly updated with progress, maintaining open, productive communication.
Education
Subsidiary Diploma - IT
Ashfield boys
Belfast06-2016
Subsidiary Diploma - Engineering
ashfiled boys highschool
Belfast06-2016
Skills
- Fraud detection techniques
- Fraud analysis
- Fraud analytics
- Risk management
- Risk assessment
- Vulnerability assessment
- Data analysis
- Information technology
- Customer relationship management
- Problem solving
- Time management
Referance
Lloyds bank reference
Zellis- c/o Lloyds Banking Group
2nd Floor
1 Parklands
Parklands Business Park
Rubery
Birmingham
B45 9PZ
Email: lbg@yourhrcasemanagement.com
Timeline
Fraud Prevention
Lloyds Banking Group
08.2018 - Current
Metalsmith Engineer
The British Army
08.2016 - 01.2022
Subsidiary Diploma - IT
Ashfield boys
Subsidiary Diploma - Engineering
ashfiled boys highschool