Denece Essilfie
Coalville,Leicestershire
Summary
Senior Fraud Prevention Analyst with over eight years experience protecting one of the UK largest financial institutions against fraud, financial crime and money laundering.
Specialist in complex investigations, Proof of Funds, Beneficiary fraud, payment fraud, AML, sanctions screening and regulatory compliance. Experiences in identifying sophisticated financial risk through behavioural analysis, transaction monitoring and intelligence led investigations.
Recognised Subject Matter Expect (SME) and escalation point for technically complex investigation, with proven track record for mentoring colleagues, driving operational excellence and constantly delivering KPI performance above 90%
Overview
12
12
years of professional experience
Work history
Fraud prevention analyst
Barclays PLC
Northampton, Northamptonshire
2017.10 - Current
- Assisted law enforcement agencies with several crucial information during investigations.
- Collaborated with other departments for robust anti-fraud measures implementation.
- Investigated hundreds of complex fraud cases annually, identifying suspicious activity and helping financial losses.
- Managed high volume of suspicious transaction alerts, consistently achieving 90% + KPI performance while maintaining high quality investigation standards.
- Perform AML, KYC and sanctions screening in accordance with FCA Regulations and Barclays internal policies
- Investigate executive complaints, delivering evidence based recommendations for senior stakeholders while meeting regulatory deadlines.
- Analyse transactional behaviour to identify emerging fraud risk and suspicious activity
- Maintain accurate CIFAS records and support fraud intelligence reporting
- Collaborate with internal business areas and external agencies to strengthen fraud controls and minimise financial crime exposure
- Lead complex investigations into payment fraud, beneficiary fraud and financial crime across multiple payment channels
- Trained and mentored multiple new Fraud agents, improving onboarding and supporting team capability.
- Assessed accounts and accounting systems in cases of alleged criminal activity.
Customer service advisor
Co-operative Energy
Warwick, Warwickshire
2016.08 - 2017.10
- Receiving inbound phone calls regarding customers accounts
- Investigated customer account discrepancies
- Participated in conflict resolution sessions for better team cooperation.
- Strengthened client relationships with clear communication and problem-solving skills.
- Streamlined responses to emails, improved response time significantly.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Assisted customers in product selection to boost sales.
- Built rapport with clients through empathetic handling of concerns.
- Recorded and processed customer data accurately.
- Supported recruitment and team development.
Customer service coordinator
Domestic & General
Coventry
2016.01 - 2017.09
- Worked effectively under pressure, maintaining high standards of service.
- Conducted team training sessions to improve customer engagement levels.
- Prioritised tasks effectively during peak periods ensuring timely completion.
- Liaised between customers and management fostering open lines of communication.
- Used conflict resolution techniques to handle challenging situations calmly.
- Demonstrated excellent telephone etiquette, promoting positive company image.
- Handled inquiries for swift resolution, enhancing overall client experience.
- Streamlined communication channels, ensuring seamless service delivery.
- Kept records up-to-date for easy access and efficient service delivery.
Waitress supervisor
Frankie & Benny's
Coventry
2014.09 - 2016.01
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Initiated weekly team meetings for better communication among staff members.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Fostered positive work environment by resolving staff conflicts swiftly.
- Administered payroll tasks accurately, ensuring punctual payments to all staff members.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Maintained high standards of customer service by training new waitstaff.
- Streamlined the ordering process with use of restaurant-specific software.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Processed payments and reduced customer wait times.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
Education
GCSEs - Maths
Barrs Hill Secondary school
Coventry 09/2007 - 06/2010
Higher National Diploma - Health and Social Care
Henley College
Coventry 09/2010 - 07/2012
Skills
- AML & KYC procedures familiarity
- Fraud detection tools proficiency
- Regulatory understanding
- Performance measurement
- Fraud detection
- Fraud identification techniques
- Fraud detection techniques
- Report-writing
- Fraud intelligence
- Knowledge of financial regulations
- Behavioural Analysis
- Knowledge of fraud schemes
- Financial crime investigations
- Excel and spreadsheet proficiency
- In-Depth understanding of gdpr
- Proof of Funds
References
References available upon request.
Timeline
Fraud prevention analyst
Barclays PLC
2017.10 - Current
Customer service advisor
Co-operative Energy
2016.08 - 2017.10
Customer service coordinator
Domestic & General
2016.01 - 2017.09
Waitress supervisor
Frankie & Benny's
2014.09 - 2016.01
Higher National Diploma - Health and Social Care
Henley College
09/2010 - 07/2012
GCSEs - Maths
Barrs Hill Secondary school
09/2007 - 06/2010