Darragh Byrne

• Administered and supported Salesforce across core sales and operational processes, ensuring data integrity, system reliability, and user adoption.
• Designed and maintained validation rules, Flows & Approval processes to enforce business standards and reduce manual intervention.
• Acted as a functional bridge between business stakeholders and technical teams, translating requirements into scalable Salesforce solutions.
• Owned opportunity and order lifecycle governance, aligning Salesforce processes with downstream systems and approved operating procedures.
• Investigated and resolved system and data issues, performing root-cause analysis and implementing preventative controls.
• Supported integrations between Salesforce and external systems, validating data flow accuracy and resolving sync-related issues.
• Delivered user support, training, and documentation to promote correct system usage and process adherence.
• Managed configuration changes across environments, ensuring controlled deployments and minimising operational risk.

• Managed end-to-end order lifecycle using systems including Salesforce, Jira, and Sage X3, ensuring accurate tracking, transparency, and timely execution.
• Utilised Salesforce to manage customer interactions, leads, and internal communications, supporting efficient sales operations and improved team productivity.
• Supported project delivery through effective use of Jira, enabling cross-functional collaboration and timely resolution of operational and project-related issues.
• Delivered high-quality customer service by responding promptly to enquiries and ensuring a positive experience throughout the sales and order process.
• Coordinated with logistics and transportation teams to ensure timely and secure delivery of AV equipment, meeting customer expectations and delivery commitments.
• Proactively identified and resolved order management issues, contributing to improved operational efficiency and process reliability.

Took a planned career break to reassess long-term career direction and focus on personal development.

• Ensured pricing processes and procedures adhered to applicable regulations, supporting compliant and uninterrupted business operations.
• Ensured adherence to regulatory requirements, minimising business risk and maintaining high standards of operational integrity.
• Ensured legal compliance with daily trading standards by verifying pricing accuracy and data integrity across systems, including price comparison tools, to mitigate legal risk.
• Identified and communicated resolutions to pricing discrepancies, improving overall pricing accuracy.