DANIEL KYERE AMOFA

An innovative problem-solver with a passion for optimizing business processes, I am a Salesforce Administrator who thrives on enhancing organisational efficiency and driving growth. With a deep understanding of the Salesforce platform and its vast potential, I consistently leverage my technical expertise to customise, configure, and integrate Salesforce solutions tailored to meet the unique needs of each client. Driven by a relentless pursuit of excellence, I excel at streamlining workflows, automating manual processes, and implementing effective data management strategies. By meticulously studying user requirements, I am able to design and deliver intuitive interfaces and functionality that empower teams to maximise their productivity and drive revenue. As a strategic thinker, I go beyond mere administration and actively collaborate with stakeholders to identify opportunities for system enhancements and feature adoption. Leveraging my exceptional communication skills, I ensure smooth collaboration between technical and non-technical teams, bridging the gap and translating complex concepts into actionable insights that drive business success. Recognised for my ability to foster a culture of continuous learning, I thrive in fast-paced environments where innovation is valued. Constantly staying up-to-date with the latest Salesforce updates and advances, I proactively seek out opportunities to utilise new tools and technologies to enhance system performance and overall user experience. Passionate about making a tangible impact on businesses, I am the Salesforce Administrator who combines technical acumen, strategic thinking, and a client-centric approach to deliver outstanding results. When it comes to optimising Salesforce implementations and driving growth, I am the visionary and executor you need to propel your organisation to new heights.

• Accomplished Salesforce Administrator with a track record of driving impactful results through expert management and optimization of Salesforce instances. Over two(2) years of experience in configuring, customizing, and enhancing Salesforce systems to meet business objectives. Proven ability to streamline processes, boost user adoption, and ensure data accuracy.




• Process Automation Excellence: Designed and implemented complex workflows, process builder flows, and automation processes that reduced manual tasks by [X]% and improved overall operational efficiency. Automated lead assignment and escalation procedures resulted in a [Y]% decrease in response time.




• User Training and Support Enhancement: Developed comprehensive user training materials and conducted workshops that resulted in a 45% increase in user proficiency. Proactively addressed user concerns, reducing support requests by 30% and boosting user satisfaction.




• Streamlined User Experience: Revamped page layouts, record types, and custom fields to align with business processes and user needs. Enhanced user adoption by 70% through a more intuitive and user-friendly interface.




• Effective Cross-Functional Collaboration: Collaborated closely with sales, marketing, and customer service teams to gather requirements and implement system enhancements that increased interdepartmental synergy. Integrated third-party applications, enabling seamless data exchange and improving overall productivity.

• Certified SALESFORCE ADMINISTRATOR, AMMIC CONSULT.
• Certified PHARMACIST, Gramof Pharmacy - 2016

• Head of Organising Committee 2014/2015 Faculty of Pharmacy KNUST
• Library Prefect (Prempeh College)
• Voluntary work and services

· Collaborated with ‘'Help save the Youth'' in its empowerment youth programmes, health screening and donation to the less and privileged youth in Dansoman-Glife Vicinity in the Greater Accra region

· Assisted ‘'Vision world legacy'' in raising a startup capital of GHS 30,000 for the physical challenged and less privileged in Dampamtre in the Bono Ahafo region

· Assisted the ‘'I STAND foundation'' in donating free medical products, food items and apparels to the victims of a heavy tragic rainfall in Asante-Bekwai municipal.

• Regular Gym sessions , Outdoor running and Swimming.
• Fictional, non-Fictional audio and physical books
• Tennis for intensive Cardio , agility and Focus.