Darinie Celesteen
Southgate,London
Summary
Highly skilled professional with extensive hospitality background, adept in communication, negotiation, and customer service. Demonstrates strong leadership, teamwork, and organisational skills while effectively managing stress and responsibilities. Known for a friendly disposition and willingness to learn, consistently delivering exceptional service and fostering positive client relationships.
Reliable Customer Service and Receptionist experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver with 11years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
15
15
years of professional experience
6038
6038
years of post-secondary education
1
1
Certification
Work History
Waiter
Sambal Shiok
Holloway Road, Liondon, UK
08.2024 - Current
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Explained dish components clearly to inform customers' decisions.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Took part in regular training programmes to enhance knowledge base and skills set.
Executive Client Relations
LOLC Finance Plc
09.2011 - 10.2022
- Company Overview: What is LOLC Finance Plc https://www.lolcfinance.com/
- Worked well with people all backgrounds to complete loan, leasing, savings and investment adept at building loyalty and trust between company and customers
- Assisted customers with setting up loan agreements, savings and deposit applications and signing up for new services (online app)
- Maintaining loan files and proceeds for supplier payments
- Effectively working to support all branch operations and coordinating with Head office (paper work/Technical/phone answering)
- Participate promotions and leaflet companies
- What is LOLC Finance Plc https://www.lolcfinance.com/
- Established key relationships with stakeholders, contributing towards long-term success of the company .
Executive Back Officea
Shaun Brothers (Pvt) Ltd
06.2010 - 08.2011
- Company Overview: Dealer of airtel network in Sri Lanka
- Manage daily operation of a company which specializes in network SIM connection
- Stock maintenance of SIM (prepaid/ postpaid) reload cards and all others stationary items
- Responsible for daily cash collection from field marketers (as cashier) and summary checking also maintaining bank deposits on behalf of company
- Complete an network activation applications and send to Head office for further reference, also maintain company records
- Dealer of airtel network in Sri Lanka
Education
CEFR Level B1.1 - ESOL International speaking and listening (Entry 3)
Trinity College London
UKNational certificate - Marketing
Department of Technical Education
Sri Lanka /2008 - /2009
Certificate - Preliminary English
Jesuit Academy
Advance Level -
St. Mary’s College of Sri Lanka
Trincomalee, Sri Lanka2008
Ordinary Level - Nine Subjects
St. Mary’s College of Sri Lanka
Trincomalee, Sri Lanka2004
Skills
- Communication
- Negotiation
- Initiative
- Responsibilities
- Leadership
- Teamwork
- Organizational skills
- Stress management
- Willingness to learn
- Friendly disposition
- Customer service-oriented
- Extensive hospitality background
Certification
I do hereby certify that the above mentioned particulars furnished by me are true and correct to the best of my knowledge.
Languages
Tamil
Singhala
Affiliations
- Music and Willing to Learn New things
References
References available upon request.
Timeline
Waiter
Sambal Shiok
08.2024 - Current
Executive Client Relations
LOLC Finance Plc
09.2011 - 10.2022
Executive Back Officea
Shaun Brothers (Pvt) Ltd
06.2010 - 08.2011
CEFR Level B1.1 - ESOL International speaking and listening (Entry 3)
Trinity College London
National certificate - Marketing
Department of Technical Education
/2008 - /2009
Certificate - Preliminary English
Jesuit Academy
Advance Level -
St. Mary’s College of Sri Lanka
Ordinary Level - Nine Subjects
St. Mary’s College of Sri Lanka
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