Ozzy Townshend

Waiter

The Grand Hotel

Eastbourne, East Sussex

03.2023 - 04.2024

Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Informed customers regarding ingredients used to address allergy and dietary issues.
Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Practiced healthy and safety measures to comply with regulations.
Maintained excellent level of service in busy and demanding restaurant environment.
Attended to customer's needs proactively for first-class waiting service.
Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Managed timing standards in food deliveries to minimise delays.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Delivered food and drinks discreetly for seamless and unobtrusive service.