Daphne Nansamba

Accounts Receivables

• Managing and reconciling customer accounts
• Processing and recording sales transactions
• Issuing invoices and receipts

Accounts Payable

• Verifying and processing vendor invoices
• Ensuring timely and accurate payments to suppliers
• Reconciling vendor statements

Financial Reporting and communication

• Assisting in preparation of financial statements
• Responding to inquiries from management and auditors
• Collaborating with other departments for financial information

Managing calls

• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone calls over 70 per day ,email and social media enquiries with consistent customer service across multiple channels.
• Processed inbound customer calls, providing information on service or product upgrades

Front desk management

• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Followed up customer queries to check provided solutions met expectations.

Customer assistance

• Used cash registers systems to request and record customer orders and compute transactions.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Assisted customers with finding items, completing exchanges and obtaining refunds.

Cash handling

• Handling cash ,credit card and digital payments.
• Provided correct change and receipts.
• Collecting checks from customers and also directly checking and verifying supplier payment collection.