Danny Patterson
Grays,Essex
Summary
Positive and driven individual with strong communication and leadership skills, able to foster team collaboration and provide exceptional customer service. Proactive planner and problem solver, with a methodical approach to working and an eagerness to learn and develop personal skills in a practical and knowledgeable setting.
An astute history graduate, adept at project planning and managing multiple accounts at once. Reputation for hard work, punctuality and willingness to learn new things, three vital skills that attribute a strong work ethic. Overall, I am dedicated and hardworking with an internal drive to deliver excellence.
Overview
9
9
years of professional experience
Work history
Swimming Teacher
GLL/Better
Newquay, Cornwall
06.2025 - Current
- Planned and delivered sessions to a wide range of age groups and abilities.
- Promoted water confidence amongst fearful or inexperienced swimmers through gentle acclimatisation activities.
- Liaised closely with lifeguards to maintain highest standards of safety during sessions.
- Provided constructive feedback for improved stroke technique and efficiency.
- Conducted regular assessments to measure student progress.
- Established positive relationships with parents, ensuring their understanding of their child's development in swimming.
Bar and Restaurant Supervisor
Watergate Bay Hotel
Newquay, Cornwall
09.2022 - 12.2024
- Trained new team members to improve their skills and performance.
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Liaised with management on operational matters to ensure business objectives were met.
- Handled complex situations under pressure while maintaining high levels of professionalism.
- Improved customer satisfaction with efficient complaint resolution procedures.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Led team to deliver outstanding hospitality operations.
- Optimised customer experience by implementing exemplary service standards.
- Managed large teams in high-volume setting.
- Designed effective rosters for maximised productivity.
- Led team meetings, fostering a positive work environment and strong teamwork.
Sales Assistant
Soletrader, Lakeside Shopping Centre
Grays, Essex
07.2017 - 08.2019
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
- Operated cash registers with accuracy and processed cash and card transactions.
- Processed returned or exchanged items and provided refunds to customers.
- Resolved customer complaints and processed issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
Education
Bachelor of Arts with Honours -
University of Kent
Canterbury 09/2019 - 07/2022
A-Levels -
Harris Academy Chafford Hundred Sixth Form
Grays 09/2016 - 06/2019
GCSEs -
Harris Academy Chafford Hundred
Grays 09/2011 - 06/2016
Skills
- Employee management
- Constructive criticism
- Problem analysis
- Critical thinking
- Resilience under pressure
- Written and verbal communication skills
- Numeracy and problem-solving skills
- Self-motivation and ability to take the initiative
- Punctuality
- Good organisation with attention to detail
- Teamwork skills
- Microsoft Office Suite
References
References available upon request.
Timeline
Swimming Teacher
GLL/Better
06.2025 - Current
Bar and Restaurant Supervisor
Watergate Bay Hotel
09.2022 - 12.2024
Sales Assistant
Soletrader, Lakeside Shopping Centre
07.2017 - 08.2019
Bachelor of Arts with Honours -
University of Kent
09/2019 - 07/2022
A-Levels -
Harris Academy Chafford Hundred Sixth Form
09/2016 - 06/2019
GCSEs -
Harris Academy Chafford Hundred
09/2011 - 06/2016