Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
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Danny Chappin

Bovingdon,Hertfordshire

Summary

Experienced IT professional with 7 years in an ITSM environment and specialising in 1st/2nd line troubleshooting along with a COMPTIA certification. Demonstrates practical expertise with Microsoft Intune, 365, and Azure. Proficient in problem solving and time management, consistently delivering efficient solutions. Seeking to leverage extensive technical skills to contribute to a dynamic IT team.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

IT Analyst

Calastone
London, City of London
07.2024 - Current
  • Providing 1st and 2nd line support through the use of Jira, troubleshooting user hardware/software.
  • Using tools such as Microsoft Intune, Active Directory and 365 for managing employees permissions, roles and onboarding/offboarding.
  • Using vSphere for virtualisation to perform monthly patching of the virtual machines and servers.
  • Have contributed to large projects like upgrading from Windows 10 to Windows 11, and a relocation of the office.
  • Creation of guides and other documentation using Confluence and Sharepoint.
  • Managing and Updating Company Assets, being responsible for inventory levels and restocking if necessary.

Master Data/Service Orders Coordinator

3D Systems
Hemel Hempstead, Hertfordshire
08.2023 - 03.2024
  • Orchestrated seamless synchronization between supplier details and databases, ensuring accuracy and compliance with audit standards.
  • Verifying banking information by liaising with suppliers, guaranteeing data integrity and financial security, regularly handling confidential information such as PII.
  • Efficiently managed setup of new suppliers and oversaw necessary database amendments across multiple entities.
  • Monitoring and managing daily metrics reports for service orders, ensuring prompt action and resolution.
  • Oversaw inventory levels and initiated stock replenishment as needed to maintain seamless operations.



Helpdesk Assistant

Bourne Leisure
Hemel Hempstead, Hertfordshire
11.2015 - 02.2022
  • Provided exceptional customer service via voice calls, online channels and e-mail. Consistently exceeding KPI's.
  • Use of ITSM/Ticketing systems for resolving customer issues.
  • Supported customers with account issues, or queries regarding our website/mobile app.
  • Demonstrated adaptability by seamlessly transitioning between various roles, including administration and customer relations.
  • Asked customers targeted diagnostic questions for speedy root cause analysis.

Education

Foundation Degree in Arts - Art and Design

West Herts College
Watford
09.2014 - 06.2017

GCSEs - 8 GCSE's grade B-D

Hemel Hempstead School
Hemel Hempstead
09.2009 - 07.2014

Skills

  • 1st/2nd line troubleshooting and support
  • 7 years experience in ITSM environments including Jira and Zendesk
  • Practical use of Microsoft Intune, 365, Entra ID and Azure
  • Experience in supporting Windows and Mac environments
  • Proficient in problem solving and time management
  • Root cause analysis

Certification

COMPTIA A+

  • Mobile Devices
  • Operating Systems
  • Networking and Troubleshooting
  • Hardware and Software Troubleshooting
  • Operational Procedures
  • Virtualization and Cloud Computing

Affiliations

  • I love to dedicate my free time to health and fitness, including weight training and long distance running. In addition, I love technology and have built my personal PC myself as well as for friends.

Timeline

IT Analyst

Calastone
07.2024 - Current

Master Data/Service Orders Coordinator

3D Systems
08.2023 - 03.2024

Helpdesk Assistant

Bourne Leisure
11.2015 - 02.2022

Foundation Degree in Arts - Art and Design

West Herts College
09.2014 - 06.2017

GCSEs - 8 GCSE's grade B-D

Hemel Hempstead School
09.2009 - 07.2014

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Danny Chappin