Danmore Chakona
Norwich,Norfolk, UK
Summary
Dynamic finance professional with a proven track record and strong background in client accounting at JLL, excelling in financial reporting, and variance analysis. Proven ability to enhance customer relations and resolve issues effectively. Proficient in Yardi systems and skilled in Excel, demonstrating a commitment to achieving financial objectives and optimizing operational efficiency. Recognized for meticulous attention to detail and the ability to thrive under pressure, I drive successful outcomes in complex environments.
Overview
10
10
years of professional experience
Work History
Assistant Client Accountant
JLL
Norwich, Norfolk
08.2023 - Current
- Reporting and preparing monthly financial statement reports for clients, incorporating VAT settlement variations.
- Conducting assessments on the yearly insurance schedules, overseeing property invoice payments, and all recharges.
- Tenant rent deposit management ensuring that the correct deposits are held within designated rent deposit accounts, as well as all interest accrued being posted to these accounts.
- Performed variance analysis for reconciliations related to car park collections.
- Drafting completion statements for lease setups, terminations, and renewals to be reviewed by property managers and solicitors for lease agreements.
- Investigated account statements on any refund requests, ensuring accurate record-keeping.
- Managed timely charge raising in accordance with established KPIs.
- Assisting with the creation and delivery of ad hoc reporting to other internal and external stakeholders such as surveyors and solicitors as required.
- Timely and accurate completion of various control account reconciliations, and monitoring of funding levels.
- Liaised with Property Accounting management as well as Accounts Receivable, Treasury and Control, Surveying, and other internal stakeholders to facilitate the day-to-day running of the property portfolio.
- Monitoring key performance indicators on the client portfolio and taking ownership for the timely resolution of any queries.
- Managed to map the controls utilized in the UK on another new portfolio the business acquired in Ireland to meet client needs.
- Supporting others with financial operations relating to the mobilisation and demobilisation of property transactions.
Store Manager
Self
Masvingo
01.2020 - 03.2023
- Led a team of two in a small-scale PPE store.
- Managed store signage and presentation for optimal sales.
- Developed and managed marketing activities to boost merchandise sales.
- Created store budgets to align with financial objectives, while managing expenditure to enhance cost effectiveness.
- Managed inventory by aligning stock levels with expected demand and budget constraints.
- Coached staff to exceed business sales objectives and customer needs.
- Created and implemented health, safety, and regulatory compliance policies.
- Oversaw daily tasks, and enhanced operational efficiency.
- Explored new markets, and acquired clients for business expansion.
- Maintained market edge by monitoring competitors, and adapting strategies.
- Handled customer complaints, offering resolutions that maintained satisfaction, and loyalty.
- Managed the store budget, controlling expenses to ensure that financial targets were met.
Client Advisor
Nicozdiamond Insurance Limited
Masvingo
01.2015 - 06.2019
- Facilitated smooth onboarding of new clients, ensuring a positive initial experience.
- Ensured precise documentation and handling of client claims and records.
- Reviewed and evaluated new policies to match company risk criteria.
- Communicated with clients to understand business needs and opportunities.
- Compiled new policies and presented reports to senior underwriters for approval.
- Utilised GL and Premea software systems for accurate invoice processing and premium updates.
- Coordinated with brokers, reinsurers, and clients to obtain documentation for coverage justification.
- Consistently updated policyholder accounts for improved reliability and accessibility.
- Administered monthly premium payments for over 200 clients via GL and Premea system.
- Liaised with clients on policy terms, coverages, and exclusions.
- Analysed clients' insurance needs and proposed tailored packages.
- Coordinated facultative insurance covers with reinsurers.
- Delivered exceptional customer service with a friendly approach.
- Achieved 100% attendance by prioritising punctuality.
- Managed customer enquiries daily via telephone and email with quick response times.
- Provided accurate quotes on new policy applications through analysis of client documents.
- Preparation of endorsement documents and advising on premium reinstatements.
- Demonstrated strong interpersonal skills to maintain positive client relationships.
- Maintained meticulous records of client interactions, transactions, and progress towards goals.
Education
CII Certificate
Chartered Institute Of Insurance
08-2025
Bachelor of commerce honors degree - Insurance and risk management
Midlands State University
Gweru, Zimbabwe01.2016
A-Levels - Mathematics, Accounting and Business Studies
Victoria High school
Masvingo, Zimbabwe01.2012
Skills
- Good interpersonal and communication skills, and the ability to work as part of a team
- Strong Excel skills, including a working knowledge of pivot tables, V-Lookups, X-Lookups, and other similar formulae
- Working knowledge of MS Office (including Word, Power Point, Outlook, Teams etc)
- Flexible, well-organized and able to work under pressure, multi-tasking and effectively prioritizing
- Knowledge accounting Systems (Yardi/MRI/Horizon) Yardi Voyager
- Responsible and able to use own initiative to resolve day to day issues
- Insurance knowledge
- Problem resolution
- Attention to detail
- Risk assessment
- Customer relations and customer service
Affiliations
- A good football player, participates in the yearly sporting event or an football charity events.
Languages
English
First Language
Accomplishments
- Managed to win the JLL Go Beyond Award for the year 2024
References
References available upon request.
Timeline
Assistant Client Accountant
JLL
08.2023 - Current
Store Manager
Self
01.2020 - 03.2023
Client Advisor
Nicozdiamond Insurance Limited
01.2015 - 06.2019
CII Certificate
Chartered Institute Of Insurance
Bachelor of commerce honors degree - Insurance and risk management
Midlands State University
A-Levels - Mathematics, Accounting and Business Studies
Victoria High school