Daniyah Kotwal
Bolton,England
Summary
Third-year dental student at the University of Manchester with two years’ experience working in a busy, customer-facing pharmacy environment. Confident communicating with a wide range of customers, responding to queries and providing friendly, professional service. Experienced in supporting the day-to-day running of a shop, including replenishing stock, maintaining displays and keeping the shop floor clean, organised and well-presented. Reliable, approachable and able to work effectively as part of a team in a fast-paced environment.
Overview
4
4
years of professional experience
Work history
Pharmacy assistant
Elliott Street Pharmacy
Tyldesley, Wigan
2024.09 - Current
- Provide friendly and professional customer service, serving customers at the counter, understanding their needs and responding to queries clearly and helpfully.
- Support the day-to-day running of the pharmacy shop, including replenishing stock, arranging and maintaining displays, and ensuring products are well-presented and the shop floor is clean, organised and easy to shop.
- Work efficiently in a busy, fast-paced environment, balancing customer service with stock responsibilities and other tasks throughout each shift.
- Communicate confidently with a wide range of customers, adapting my approach to different needs and situations while remaining approachable and professional.
- Handle customer queries and telephone enquiries, listening carefully, providing appropriate information and directing customers to further support when required.
- Remain calm and professional when dealing with frustrated, distressed or urgent customers, using patience and empathy to provide a positive customer experience.
- Support the promotion of private pharmacy services, engaging with customers, explaining available services and responding to questions in a friendly and professional manner.
- Process prescriptions accurately under pharmacist supervision, following procedures carefully and maintaining a high level of attention to detail.
Primary school volunteer
Pikes Lane Primary School
Bolton
2022.10 - 2023.02
- Assisted teachers with classroom activities, supporting the smooth running of the classroom and helping with tasks as needed.
- Adapted my communication style when working with individual pupils, responding to different personalities, needs and situations.
- Prepared and organised learning resources, ensuring materials were ready and clearly presented for use.
- Provided friendly and enthusiastic support to pupils in both individual and group settings, creating positive interactions and encouraging engagement.
- Responded to pupils' questions and requests, listening carefully and providing appropriate support in a patient and approachable manner.
- Worked collaboratively with teachers and other volunteers, contributing to a positive, organised environment and supporting others when needed.
Education
Bachelor of Dental Surgery (BDS) | Year 3 - Dentistry
University of Manchester
Manchester 09/2024 -
A-Levels -
Bolton Sixth Form College
Bolton 9 2022 - 6 2024
GCSEs -
Bolton Muslim Girls School
BoltonSkills
- Attention to Detail
- Communication
- Teamwork
- Organisation & time management
- Customer service
- Shop floor presentation
Timeline
Pharmacy assistant
Elliott Street Pharmacy
2024.09 - Current
Primary school volunteer
Pikes Lane Primary School
2022.10 - 2023.02
A-Levels -
Bolton Sixth Form College
9 2022 - 6 2024
Bachelor of Dental Surgery (BDS) | Year 3 - Dentistry
University of Manchester
09/2024 -
GCSEs -
Bolton Muslim Girls School