Results-driven professional with a proven track record in product management and member support. Skilled at swiftly addressing 'Voice of the Community' issues, ensuring stakeholder visibility and resolution. Demonstrated expertise in driving employee satisfaction and engagement through career development, coaching, and training initiatives. Experienced in developing and implementing strategies in collaboration with studio stakeholders. Proficient in utilizing data-driven insights to inform product enhancements, optimize the member lifecycle, and maximize customer lifetime value. Adept at setting clear project goals and KPIs, managing budgets, and delivering on strategic initiatives. Strong collaborator with excellent cross-functional relationship-building skills. Passionate about MMO games with a deep understanding of Old School Runescape & Runescape 3 player needs and community dynamics. Analytically minded with a data-driven approach to product management, leveraging insights to guide decision-making. Committed to championing Jagex's values and mission through innovative product strategies. Let's team up to drive success and growth in an ever-evolving gaming landscape