Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Daniel Moses

Daniel Moses

Broxburn

Summary

Results-driven professional with a proven track record in product management and member support. Skilled at swiftly addressing 'Voice of the Community' issues, ensuring stakeholder visibility and resolution. Demonstrated expertise in driving employee satisfaction and engagement through career development, coaching, and training initiatives. Experienced in developing and implementing strategies in collaboration with studio stakeholders. Proficient in utilizing data-driven insights to inform product enhancements, optimize the member lifecycle, and maximize customer lifetime value. Adept at setting clear project goals and KPIs, managing budgets, and delivering on strategic initiatives. Strong collaborator with excellent cross-functional relationship-building skills. Passionate about MMO games with a deep understanding of Old School Runescape & Runescape 3 player needs and community dynamics. Analytically minded with a data-driven approach to product management, leveraging insights to guide decision-making. Committed to championing Jagex's values and mission through innovative product strategies. Let's team up to drive success and growth in an ever-evolving gaming landscape

Overview

4
4
years of professional experience

Work history

General Manager

The Gym Group
Glenrothes, Fife
07.2022 - Current
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Consulted with product development teams to enhance offerings based on customer data.
  • Conducted continuous evaluations to improve products and user experience.
  • Coordinated design meetings and decisions across internal departments and teams.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Increased revenue by launching new product lines.
  • Produced and implemented positioning strategies for product introduction success.

General Manager

Pure Gym
Edinburgh, Lothian
10.2021 - 07.2022
  • Oversaw implementation of new policies and adapted plans to meet overall objectives.
  • Built positive relationships with local representatives to stay current on needs and understand policy impacts.
  • Presented reports to interested groups or stakeholders and fielded questions.
  • Outlined recommendations in detailed reports founded on data-driven insights.
  • Developed threat and risk assessments with ranked response options.
  • Worked within communities to build trust and compile data for future policy changes.
  • Reviewed competing policies to seek out useful strategies for integration into current policy structures.
  • Compared current programme operations against policies and highlighted gaps.

Assistant Manager

The Gym Group
Edinburgh, Lothian
03.2019 - 10.2021
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on best practices to achieve optimal productivity.
  • Built customer relationships with consultative sales approach.

Education

Bachelor of Arts - Art of Game Design

University of Cumbria
Carlisle, Cumbria
09.2008 -

NVQ Level 3 - Personal Training

FIIT Training International
Newcastle
03.2015 -

NVQ Level 3 - Sports Therapy

Focus Training
Manchester
06.2017 -

Certificate of Higher Education - National Certificate of Media

University of Cumbria
Carlisle
09.2007 -

Foundation Degree in Arts - Art & Design / Drawing Award

Carlisle College
Carlisle
09.2009 -

Skills

  • Project development
  • Advertising and marketing
  • Stakeholder relations
  • Budget governance
  • Product development
  • Leadership and team building
  • Customer service-oriented
  • Relationship building
  • Team oversight
  • Recruiting and hiring
  • Vendor relationships
  • Employee scheduling
  • Conflict resolution
  • Staff development
  • Adobe Systems
  • Some Programming Language (C# & C)

Languages

English
Native

Timeline

General Manager

The Gym Group
07.2022 - Current

General Manager

Pure Gym
10.2021 - 07.2022

Assistant Manager

The Gym Group
03.2019 - 10.2021

NVQ Level 3 - Sports Therapy

Focus Training
06.2017 -

NVQ Level 3 - Personal Training

FIIT Training International
03.2015 -

Foundation Degree in Arts - Art & Design / Drawing Award

Carlisle College
09.2009 -

Bachelor of Arts - Art of Game Design

University of Cumbria
09.2008 -

Certificate of Higher Education - National Certificate of Media

University of Cumbria
09.2007 -
Daniel Moses