Danielle Janjaow Burns
Newbury,England
Summary
A driven and ambitious individual with a background in tech, high-value sales, finance applications, and customer service. I am seeking to launch a career as a Financial Adviser. Skilled at building rapport, adapting communication to individual needs, and consistently delivering results against KPIs and sales targets. Experience in processing FPS payments and carrying out e-commerce procedures with accuracy, while handling customer data responsibly in line with GDPR. Reliable under pressure, with strong organisational skills and the ability to resolve challenges effectively. Committed to professional development and focused on building a long term career in financial advice, with the goal of achieving Chartered Financial Planner status.
Overview
4
4
years of professional experience
Work history
Sales assistant
Dreams LTD
Newbury, West Berkshire
04.2025 - 06.2025
- Delivered personalised, consultative sales by guiding clients through high-value purchases and tailoring recommendations to individual needs
- Consistently achieved and exceeded KPIs and sales targets through strong product knowledge and honest customer communication
- Maintained accurate customer records and processed personal/financial data in strict adherence to GDPR and confidentiality requirements
- Delivered professional over-the-phone and online customer support, handling queries relating to payments and orders
- Processed finance applications and monthly payment agreements, ensuring accuracy and compliance with company procedures
- Accurately managed transactions across multiple payment systems with attention to financial detail
- Maintained high standards of store presentation, displays, and stock replenishment
- Worked collaboratively with colleagues to achieve branch sales goals and deliver seamless customer experiences
Sales assistant
Oldham Trading ltd - CEX
Newbury, West Berkshire
11.2022 - 02.2025
- Developed strong customer service skills by actively engaging with and resolving customer queries
- Adapted communication style to suit individual needs, ensuring the best outcome for each customer
- Learned to perform under pressure while effectively multitasking in a fast-paced environment
- Carried out digital sales operations, such as all stages of our e-commerce procedures, FPS (Faster Payments Service) processing, and digital transactions
- Gained broad technical knowledge of consumer electronics (mobiles, consoles, computers), enhancing product expertise and problem-solving ability
- Used point of sale, finance handling, and inventory management systems with accuracy and compliance
- Ensured secure processing of financial transactions, including refunds and store credit
- Accurately processed sensitive customer data and payment details in line with GDPR requirements
- Strengthened organisational skills as a fundamental part of daily responsibilities
Kitchen assistant
The Red House Highclere
Highclere, Hampshire
10.2021 - 11.2022
- Supported kitchen operations, contributing to smooth service delivery in a high pressure environment
- Developed reliability, attention to detail, and teamwork while supporting colleagues and serving customers
- Gained experience working under pressure by managing multiple tasks and maintaining steady service standards
Education
A-Levels -
St Bartholomew's School
Newbury 09/2022 - 08/2024
GCSEs -
Park House School
Newbury, West Berkshire 09/2020 - 08/2022
Skills
- Able to build rapport and trust with customers, adapting communication to suit different people
- Regularly met and exceeded sales targets and KPIs, including experience with high-value purchases and finance plans
- Comfortable handling finance applications, FPS payments, and digital transactions with accuracy
- Understanding of GDPR and data protection, ensuring customer information is handled responsibly
- Reliable under pressure with good multitasking and organisational skills
- Supported new colleagues through training and guidance, showing initiative and teamwork
Hobbies
- Previously active in team sports including hockey, netball, and badminton, which developed strong teamwork, communication, and leadership skills
- County Champion in Javelin U15, reflecting commitment, focus, and determination to succeed
- Maintaining a balanced lifestyle through mountain biking, gym, camping and hiking, showing resilience and motivation outside of work
- Passionate about the arts, with a creative outlet in painting large mammals such as tigers, leopards and bears. Demonstrating patience, attention to detail, and creativity
Timeline
Sales assistant
Dreams LTD
04.2025 - 06.2025
Sales assistant
Oldham Trading ltd - CEX
11.2022 - 02.2025
Kitchen assistant
The Red House Highclere
10.2021 - 11.2022
A-Levels -
St Bartholomew's School
09/2022 - 08/2024
GCSEs -
Park House School
09/2020 - 08/2022
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