Danielle Wood
Brighton ,East Sussex
Summary
I am a driven individual with keen eye for detail and commitment to ensuring quality and safety. Possesses strong analytical skills paired with excellent communication abilities. Capable of making significant impact by ensuring compliance and maintaining high standards.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Registration Inspector
Care Quality Commission (CQC)
London
2022.07 - Current
- Deliver comprehensive registration assessment process for new providers and managers, including registration approvals, condition variations, and application cancellations.
- Carry out fit person interviews and assessment and formulating judgements on whether registration is granted to applicants.
- Formulating notices of proposals if a decision is made to propose to refuse to grant registration.
- Collate, scrutinise and analyse background and supporting information to determine likely compliance or non-compliance by applicants with regulations.
- Making recommendations and judgements in keeping with CQC methodology, scope of registration and national guidance.
- Working closely with Inspection teams, Commissions, trained medical health professionals and specialists to inform registration judgements.
- Prioritising and scheduling work that consider ongoing discussion with line managers applying knowledge of applicant's timescales and other known risks.
- Built and maintained positive communication with internal and external stakeholders throughout registration process, fostering collaboration and transparency.
Quality and Contracts Officer
Leicestershire County Council
Leicester
2018.10 - 2022.07
- Working in partnership with service providers to monitor their contractual arrangements with the Local Authority, to ensure issues of compliance and performance management are addressed.
- Supported service providers in enhancing practice, performance, and quality in residential care, supported living, and domiciliary care agencies.
- Identified programmes of support for providers to promote best practice, including referring to our specialist team of Quality Officers, to help improve struggling services.
- Ensured adherence to contractual terms by commissioned service providers, achieving positive outcomes for service users and carers.
- Managed performance through contractual frameworks, leading to de-commissioning of services that failed to meet quality standards while identifying and addressing safeguarding, contractual, and compliance issues.
- Ensured service users were offered protection and support to manage risks and challenge issues of non-compliance with service providers.
- Worked to improve outcomes for service users, by working with stakeholders and providers of services to develop systems and processes.
- Carried out unannounced site visits in response to reported whistleblowing concerns.
- Organised and led regular contract management meetings to monitor organisational changes, financial risks, and emerging concerns within services.
Care Management Officer
Leicester City Council
Leicester
2016.09 - 2018.10
- Undertook visits to people's households to carry out emergency assessments of their care needs in line with legislation such as the Care Act 2014.
- Worked in collaboration with internal and external agencies to build positive and trustworthy relationships with stakeholders.
- Commissioned urgent care within two hours of referral and decommissioned services when no longer required.
- Attended multi-agency meetings to discuss a person's needs and create a plan on how to meet the person's needs and reduce the risk of hospital or residential care admission.
- Collaborated with other agencies and teams such as Assistive Technology, Independent Living Support, Community Nurses and GPs, to enhance an individuals strengths and abilities in being able to live as independently as they can.
- Managed a caseload of clients on a short-term basis and adhering to emergency time frames. Continuously re-prioritised workload, managing my own portfolio and meeting tight deadlines.
- Provided an emergency service and made sure that emergency calls were responded to with urgency and within the two hour response plan.
Education
Foundation Degree in Arts - Art & Design
De Montfort University
Leicester 2010.05 - 2011.05
A-Levels - English Literature, English Language and Art & Design
The Beauchamp College
Leicester 2008.09 - 2010.09
GCSEs - English Literature, English Language, Science, Mathematics, Art & Design, Business Studies
New College Leicester
Leicester 2006.09 - 2008.09
Skills
- Regulatory compliance
- Strong decision maker
- Problem-solver
- Strong decision maker
- Intelligence gathering
- Time management skills
- Effective communicator
- Interpersonal skills
- Diplomacy
- Professional curiosity
- Data analysis
Affiliations
- Fitness and kickboxing
- Reading
- Cooking and trying new recipes
Timeline
Registration Inspector
Care Quality Commission (CQC)
2022.07 - Current
Quality and Contracts Officer
Leicestershire County Council
2018.10 - 2022.07
Care Management Officer
Leicester City Council
2016.09 - 2018.10
Foundation Degree in Arts - Art & Design
De Montfort University
2010.05 - 2011.05
A-Levels - English Literature, English Language and Art & Design
The Beauchamp College
2008.09 - 2010.09
GCSEs - English Literature, English Language, Science, Mathematics, Art & Design, Business Studies
New College Leicester
2006.09 - 2008.09