Angie Peppin
Registration Advisor
Bristol
Summary
A reliable, confident, and highly organised professional with excellent communication and leadership abilities. Proactive and results-driven, with a proven ability to solve problems effectively and maintain a positive, resilient attitude in the face of challenges.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Registration Advisor
Dental Compliance Made Easier
Leicester, Leicestershire
05.2024 - Current
- Provide tailored, accurate guidance to clients on registration requirements for new and existing dental practices across the UK, ensuring full understanding of legal and regulatory obligations.
- Support clients throughout all stages of the registration process with healthcare regulators, including the CQC (England), RQIA (Northern Ireland), HIS (Scotland) and HIW (Wales), ensuring timely and successful applications.
- Act as liaison between clients, agents, and legal representatives during practice sales or transfers, ensuring that all regulatory submissions are correct and compliant with statutory requirements.
- Represent clients during communications with regulatory inspectors, ensuring accurate, professional, and timely correspondence that supports positive outcomes.
- Conduct Registered Manager interview preparation sessions, equipping clients with the knowledge and confidence to meet inspection standards and respond to regulator questions effectively with 100% pass rate.
- Lead virtual site visits for new or transitioning practices, identifying compliance gaps and providing actionable recommendations to ensure inspection readiness.
Dental Compliance and Registration Consultant
Self Employed - AP ConsultDent
05.2021 - 05.2024
- Supported Corporate Dental Care clients on their compliance and regulatory registration requirements
- Completed Complex Registration Change projects
- Carried out training for new Registered Managers
- Completed virtual site visits for new practices to ensure compliance with regulatory requirements
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Risk Manager
Bupa Dental Care
Bristol, Bristol
04.2019 - 02.2020
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organisational goals related to mitigating risks.
Clinical Compliance Manager
Bupa Dental Care
07.2017 - 04.2019
- Managed a team of 6 including compliance auditors, health and safety manager and registration specialist.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Managed investigations into potential non-compliance of regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organisation.
Head of Clinical Compliance & Health and Safety
Oasis Dental Care
09.2014 - 07.2017
- Manage, monitor and drive improvements on government standards across 450 dental practices and ensure Health and Safety legislation is adhered to
- 6 Direct reports including Compliance Auditors, Health & Safety Manager and Clinical Compliance Coordinator
- Created and implemented a bespoke quality standards audit tool across all locations that is used daily across the business
- Responsible for continual improvements to quality standards audit tool guidance and content for practices to follow
- Work closely with clinical support leads to ensure all practices receive an annual audit and pass regulatory inspection
- Manage a network of 40 regionally based compliance leads and deliver training updates on changes in legislation
- Ensure all health and safety related compliance and high risk incidents are investigated and concluded within targeted deadlines
- Analyse audit data, identify current compliance status and communicate remedial action plans to practices to ensure future compliance is obtained
- Produce regular metrics and reports for senior leadership team on compliance progress and health and safety status and overview
- Creation of numerous compliance and health and safety tools used across the business
- Developed and maintained third party relationships with government regulators
- Manage department budget forecasts to ensure spend versus actual is on target
CQC Coordinator
Oasis Dental Care
09.2008 - 09.2014
- Responsible for ensuring all practices were registered correctly with CQC and supported new acquisitions and registered managers throughout the process.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Education
High School Diploma -
The Castle School
Thornbury, United Kingdom 04.2001 -
Skills
Regulatory Registration process management
Regulatory Compliance
Training development and delivery
Problem solving
Client communication
Accomplishments
Led an award-winning Clinical Compliance and Health & Safety team within a large corporate organisation for over 11 years, ensuring consistently high standards of regulatory compliance, operational excellence, and team performance
Certification
Level 3 Safeguarding Children and Vulnerable Adults
Timeline
Registration Advisor
Dental Compliance Made Easier
05.2024 - Current
Dental Compliance and Registration Consultant
Self Employed - AP ConsultDent
05.2021 - 05.2024
Level 3 Safeguarding Children and Vulnerable Adults
06-2019
Risk Manager
Bupa Dental Care
04.2019 - 02.2020
Clinical Compliance Manager
Bupa Dental Care
07.2017 - 04.2019
Management Training
07-2017
IOSH Managing Safely
03-2017
Head of Clinical Compliance & Health and Safety
Oasis Dental Care
09.2014 - 07.2017
CQC Coordinator
Oasis Dental Care
09.2008 - 09.2014
High School Diploma -
The Castle School
04.2001 -
Similar Profiles
Shelby BazanShelby Bazan
Office Supervisor at Made Ya Smile DentalOffice Supervisor at Made Ya Smile Dental
Teresa VanValkenburgTeresa VanValkenburg
Office Manager at DCA/Made Ya Smile DentalOffice Manager at DCA/Made Ya Smile Dental
Shelby JonesShelby Jones
Patient Service Representative at Made Ya Smile DentalPatient Service Representative at Made Ya Smile Dental
Rachel Sara WilsonRachel Sara Wilson
Aftercare Coordinator at Sovereign Network GroupAftercare Coordinator at Sovereign Network Group
Al Jaber Ahmed RummanAl Jaber Ahmed Rumman
Warehouse Operator at Real Wrap companyWarehouse Operator at Real Wrap company