Danielle West

• Prepared documentation for plants and hardgoods for QVC to ensure they passed QA.
• Ensured media assets were uploaded and kept up to date.
• Prepared samples and media for shows.
• Dealt effectively with stock queries.
• Administration of QVC's systems and ensuring SLA's are met.
• Covered for QVC Relationship Manager in a 3 month secondment.
• Weekly reporting of show sales, KPI's and deferred sales.

• Delivered exceptional service to each customer by listening to concerns and answering questions.
• Built positive homeowner relationships and handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
• Maintained company fleet vehicle to ensure they were correctly documented.
• Managed contractors to arrange fixes and liaise with homeowner.
• Liaised with councils for new sites eg. council tax, street naming.
• Worked with Construction Manager to arrange quotes from contractors for new sites.
• Oversaw budget management for new sites, ensuring accurate financial reporting to the Finance Director.
• Held office responsibilities such as sorting post, filing, answering phones, managing stationary supplies
• Managed all legal documentation for new homeowners liaising with Solicitors, Building Control and Warranty providers.
• Arranged meetings and appointments using calendar management system for Directors.
• Conducted interviews and candidate correspondence for new hires.
• Assisted with workplace safety initiatives, ensuring risk assessment documentation was current.
• Implemented archive system and handled all historic enquiries.

Raised my 4 children.

• Managed rollout of new system to assist Sales Force across Asia and Australia.
• Delivered training to regional trainers
• Held regional seminars to document regional change requests.
• Liaised with key stakeholders
• Engaged with senior management to report on programme status, risks, and achievements, securing ongoing support and resources.
• Drove project meetings, planning and follow-up task delegation to achieve deliverables.

Documented New banking system

• Managed IT requirements for various departments within immigration

• Started on graduate recruitment scheme as a computer programmer
• Promoted to Ecommerce Account Manager where I was involved in global training of new website and involved in ensuring global requests were met and change requests were processed.
• Promoted to manage global accounts (Head Office and Australia). Managed budgets , projects and change requests across the accounts.