Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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Bethany Spilling

Bethany Spilling

Bedford,England

Summary

Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills. Continuously remaining updated with new requirements and procedures by regularly attending customer service training. Exceptionally skilled in passengers welfare and safety .


Reliable flight attendant with a wealth of expertise in the airline industry. Offers a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier in the role of flight attendant. Accomplished professional offering over 6 years working in the airline industry. Responds effectively to emergency situations and remains cool under pressure. Seeking a flight attendant position to provide exceptional customer service to passengers.

Overview

9
9
years of professional experience

Work history

Fashion Retail Sales Assistant

Next Retail
Bedford
05.2022 - Current
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Created attractive product displays to enhance customer engagement and boost sales.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
  • Updated product labeling and promotional pricing.

Flight Attendant

Easyjet Cabin Crew
Luton, Bedfordshire
06.2016 - 05.2022
  • Working in all aspects as a Flight Attendant.
  • Completed training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
  • Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
  • Showed passengers correct ways to stow luggage in overhead compartments and under seats.
  • Properly communicated between the flight deck and the cabin crew prior to and during flights.
  • Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Answered passengers' questions and provided solutions to issues when they arose during flights.

Waitress

Bedford Arms
Oakley
06.2014 - 06.2016
  • I enjoyed my time here, working with the team
  • Front of house as well as building a rapport with customers in a bustling environment
  • My role included working at events including funerals and weddings
  • Barista experience.

Education

Extensive Easy Jet crew training course Covering all aspects of customer service, selling, first -

Sharnbrook Upper School Sixth Form

Travel - Tourism, Art and Design

Bedford College

NCFE Level 2- Certificate in Introduction to Cabin Crew - undefined

St Andrews Independent Girls School

Skills


  • Food and beverage preparation
  • Teamwork
  • Dealing with customer complaints
  • First aid and problem-solving
  • Punctual
  • Well presented
  • Hard working
  • Considerate and thoughtful
  • Flexible and willing to help with last-minute rota changes
  • Strive not to let people down
  • Decision-making
  • Relationship management
  • Clear communication
  • Company policy adherence
  • Emergency response
  • Flight regulations
  • Hospitality
  • Positive attitude
  • Airline operations
  • Hospitality service expertise
  • Public speaking
  • Sales strategies
  • Crew coordination
  • Interpersonal communications
  • Customer service
  • Emergency care
  • Schedule management

Interests

Interests and activities:  Cooking at home and entertaining friends, travelling, organising friend's parties and events, reading, cycling, driving, swimming, working in film industry as an extra, visiting the gym.

Languages

English
Fluent

Timeline

Fashion Retail Sales Assistant

Next Retail
05.2022 - Current

Flight Attendant

Easyjet Cabin Crew
06.2016 - 05.2022

Waitress

Bedford Arms
06.2014 - 06.2016

Extensive Easy Jet crew training course Covering all aspects of customer service, selling, first -

Sharnbrook Upper School Sixth Form

Travel - Tourism, Art and Design

Bedford College

NCFE Level 2- Certificate in Introduction to Cabin Crew - undefined

St Andrews Independent Girls School

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