Danielle Vassell
Derby
Summary
Detail-oriented professional with expertise in Microsoft Office, social media management, and quality assurance. Proven ability to enhance organizational efficiency and client satisfaction through effective skill application. Strong communication skills utilized to facilitate webinars and deliver exceptional customer service.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Youth Centre Coordinator (Temporary)
Key Tuition
Derby
09.2025 - 10.2025
- Welcomed parents and students at arrival prior to assessments.
- Arranged classrooms for educators and supplied essential resources.
- Provided basic IT and tech support for resolving student login issues.
- Assisted children in settling into sessions effectively.
- Managed in-person and telephone inquiries from parents.
- Performed daily upkeep of the centre.
Board of Directors (Voluntary)
Preemie World Foundation
Derby
08.2024 - 08.2025
- Participated in board meetings to share project updates and progress.
- Assisted in special events to raise awareness of premature babies in USA and UK.
- Networked to promote organisation's initiatives.
Refund Administrator
TedBaker
Derby
07.2023 - 08.2024
- Processed customer refunds using global e and PDQ machines on a daily basis.
- Updated refund records in Excel spreadsheets regularly.
- Assisted customers with email and telephone refund queries.
Podcast Host (Voluntary)
Tiny Tots Defying The ODDS
Derby
11.2022 - 05.2023
- Assisted in booking guests for pre-interviews to foster connections for content quality.
- Prepared questions prior to interviews to improve flow and audience engagement.
- Helped coordinate outreach to influencers and creators for collaboration opportunities.
Venue Find Consultant (Temporary)
Agitto Capita
Derby
09.2022 - 11.2022
- Assisted clients throughout consulting process to ensure satisfaction at each stage.
- Developed relationships with external clients via telephone and email communication.
- Handled booking amendments and cancellations in accordance with service level agreement.
Social Media Administrator
TellaClean
Derby
08.2021 - 04.2022
- Oversaw Tellaclean's Instagram page management.
- Produced daily content to highlight our offerings and blogger collaborations.
- Collaborated with bloggers to enhance product visibility.
- Scheduled and managed weekly content uploads.
Project Officer - Elders Network
Derby West Indian Community Association
Derby
05.2019 - 05.2020
- Assisted partners and stakeholders in developing African-Caribbean elders network within community.
- Supported launch of projects as part of elders network in community.
- Collaborated with local stakeholders to organise weekly activities for elders network at centre.
- Coordinated conferences and monthly community meetings for elders network.
Business Administrator
Vassell Training Services LLP
05.2013 - 08.2013
- Assisted in marking examination papers and issuing certificates for successful candidates.
- Supported quality control by monitoring student feedback documents and compiling reports.
- Organised files, checked records, and transferred data using Microsoft Office applications.
Education
Bachelor of Arts - Business Management
University of Derby
Derby 09.2015 - 06.2018
Skills
- Microsoft Office proficiency
- Social media management
- Telephone communication
- Quality assurance
- Public speaking
- Webinar facilitation
- Customer service
PERSONAL INFORMATION
I am a motivational speaker and I have been privileged to speak at various events conferences and panels inspiring others through my story of defying the odds weighing 1lbs 4ounces at birth to thrive against the odds in their lives.
ADDITIONAL DETAILS
Achievements
- Produced my short documentary ‘Women of Impact’ which came top 7th on the Apple and iTunes Charts from 2016-2020.
- Launched my podcast show Tiny Tots Defying The ODDS, raising awareness and shedding a light on the NICU Neonatal Care Intensive Unit.)
- Did my first Ted talk in November sharing on the theme 'Rise Up In Her Honour' for women. Providing them with tools to thrive against adversity.
Timeline
Youth Centre Coordinator (Temporary)
Key Tuition
09.2025 - 10.2025
Board of Directors (Voluntary)
Preemie World Foundation
08.2024 - 08.2025
Refund Administrator
TedBaker
07.2023 - 08.2024
Podcast Host (Voluntary)
Tiny Tots Defying The ODDS
11.2022 - 05.2023
Venue Find Consultant (Temporary)
Agitto Capita
09.2022 - 11.2022
Social Media Administrator
TellaClean
08.2021 - 04.2022
Project Officer - Elders Network
Derby West Indian Community Association
05.2019 - 05.2020
Bachelor of Arts - Business Management
University of Derby
09.2015 - 06.2018
Business Administrator
Vassell Training Services LLP
05.2013 - 08.2013