Danielle Thornton
Basildon,ESS
Summary
Dedicated professional with expertise in customer service, interpersonal communication, and customer relationship building. Proficient in leveraging product knowledge and integration to enhance customer satisfaction while maintaining safety consciousness and resilience under pressure. Skilled in utilising customer relationship management systems to foster strong client connections and ensure seamless service delivery. Adept at equipment maintenance and committed to upholding operational excellence in all tasks undertaken.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Workplace Manager
CMS Cameron McKenna Nabarro Olswang LLP
2016.01 - 2026.04
- I am currently working as one of six workplace managers within an international Law Firm. My role is to ensure a smooth running of the floors in a busy corporate environment assisting 200 members of staff
- My responsibilities include:
- Conducting daily floor walks to ensure any faults or hazards are logged and dealt with in a timely manner.
- Ensuring all work areas are kept tidy and in lines with health and safety regulations.
- Daily checks of the stationery supplies on the floors and ordering more as necessary.
- Being the first point of contact and liaising with IT or facilities to resolve any issues that arise.
- Acting as point of contact with reception, security, post room and print room on a daily basis
- Assisting staff with setting up meetings, video calls and webinars in the meeting rooms
- Booking meeting rooms
- General administrative tasks including printing and scanning.
- Keeping print hubs and stationery areas tidy and stocked up.
- Assisting secretaries and PA's with any queries or requirements.
- Archiving and records management.
- Setting up and preparing desks for Trainees and new starters ensuring they have everything they need.
- Updating floor plans using AutoCAD
- Regularly using a range of Microsoft, including Word, and Excel
- I am a Fire Marshall and have previously been first aid trained
Corporate Receptionist
Ultimate Security Services
2013.01 - 2016.01
- In 2013 I began my role working as a reserve receptionist, where I gained a lot of experience working with a variety of people, which I thoroughly enjoyed. In 2014 I was offered a permanent position as a corporate front of house receptionist in a multi tenanted building including property companies, law firms and a high-end accountancy company where I met several high-profile clients.
- My responsibilities included:
- Meeting and greeting clients.
- Issuing visitor and staff passes when required.
- Using a range of Microsoft including word, excel and power point.
- Answering and forwarding calls.
- Responding to emails and dealing with enquiries.
- Sorting and distributing post
- Keeping the reception area clean and tidy, checking for any faults or hazards.
- Liaising with tenants, couriers and contractors and dealing with any requests.
- All aspects of administration.
- Ordering stationery, fruit, and milk for tenants
- Completing weekly reports, staff time sheets and holiday forms.
- Organising staff training.
- Assisting with weekly fire alarm tests and annual fire drills.
- Assisting the building manager on a daily basis and stepping into his roles when he was absent.
- NVQ Level 2 in customer service.
Front of House
LA Fitness Gym
2011.01 - 2013.01
- Working as part of a family run business in the Bar and Café at LA Fitness gym.
- My responsibilities included:
- Opening and closing the bar
- Taking regular stock checks and making orders as necessary
- Helping with staff rota and staff training
- Money handling
- Helping to organise and set up functions and events
- Serving customers
- Maintaining a clean and safe working environment
- All aspects of customer service
Education
NVQ Level 2 & 3 - Beauty Therapy, Holistic Therapies
Havering College
Hornchurch 2006.01 - 2009.01
High School -
Brentwood County High School
Brentwood 2001.01 - 2006.01
Skills
- Interpersonal effectiveness
- Customer relationship management systems
- Product knowledge and integration
- Resilience under pressure
- Safety consciousness
- Customer Service
- Interpersonal communication
- Product knowledge
- Equipment Maintenance
- Customer relationship building
References
References available on request.
Timeline
Workplace Manager
CMS Cameron McKenna Nabarro Olswang LLP
2016.01 - 2026.04
Corporate Receptionist
Ultimate Security Services
2013.01 - 2016.01
Front of House
LA Fitness Gym
2011.01 - 2013.01
NVQ Level 2 & 3 - Beauty Therapy, Holistic Therapies
Havering College
2006.01 - 2009.01
High School -
Brentwood County High School
2001.01 - 2006.01