Danielle Manfredi

• Sorted mail efficiently to ensure accurate deliveries.
• Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
• Handled customer complaints courteously and professionally, resolving issues effectively.
• Maintained safe environment with adherence to health and safety regulations.
• Adhered to delivery schedules to maintain service standards.
• Conducted doorstep collections from customers for added convenience.
• Managed high volume of mail, maintaining quality of service.
• Followed all company policies, promoting a professional image at all times.
• Navigated local area expertly, maximising route efficiency.
• Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
• Used computerised tracking software to monitor delivery progress.

• Active involvement in the successful tendering process of existing and new business.
• Responsible for all aspects of the day to day running of a fleet of ice cream vehicles.
• Responsible for all in-house recruitment and staff training.
• Planning and logistics of vehicle routes.
• Responsible for the stripping, cleaning and rebuilding of complex machinery.
• Active involvement in stock procurement.
• Responsible for day to day banking and finance matters.

• Experience of driving a variety of vehicles up to 3.5 tonne refrigerated vans and towing trailers.
• Customer deliveries throughout the North West and Wales.
• Full experience in production line work.
• Order picking, restocking and rotation.
• Unloading and reloading of vehicles.
• Waste management awareness skills.
• Ability to work under pressure to meet deadlines.
• Ability to work as part of a team.
• Received deliveries and helped to coordinate storage.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

Working as an ice cream sales person in a park setting i gained excellent customer service skills, patience and enhanced numeracy skills. Having the ability to handle queues of people for long periods of time gave me a sense of achievement and pushed me to work harder.

• Food hygiene certificate level 2
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• All aspects of cash handling
• Ability to work unsupervised
• Ability to not clock watch