Overview
Work history
Skills
Timeline
Generic

Danielle Hannaford

Gravesend

Overview

10
10
years of professional experience

Work history

Night Shift Manager

Lidl
Gravesend
02.2023 - 11.2025
  • Check colleagues time sheet and confirm on central system
  • Checked delivery paperwork reducing discrepancies in goods received.
  • Sign and file away delivery paperwork
  • Complete and publish monthly rotas
  • Coordinated logistics for timely delivery of goods.
  • Collaborated with management on strategic planning and goal setting.
  • Organised team schedules to maximise productivity and efficiency.
  • Implemented inventory checks to avoid stock shortages every 3 months
  • Upheld high standards of cleanliness in line with health and hygiene regulations.
  • Trained new employees on company policies and procedures, guaranteeing standards were met.
  • Assessed performance of staff and provided feedback for improvement.
  • Encouraged positive work culture through motivation and reward systems for exceptional performances.
  • Resolved conflicts between employees immediately, maintaining a harmonious work environment.
  • Maintained communication channels with day staff, promoting seamless operations.
  • Managed night shift operations, ensuring smooth running of the business.
  • Processed orders quickly, ensuring timely delivery.

Picker

Lidl warehouse
Northfleet
08.2022 - 01.2023
  • Increased productivity through consistent use of headset for stock location.
  • Prepared pallets for transport, enhancing warehouse organisation.
  • Picked items for shipment, ensuring timely delivery to customers.
  • Maintained clean workspace by regularly organising and tidying work area.
  • Consistently met targets whilst maintaining high standards of quality control.
  • Kept records organised, contributing to smooth warehouse operations.
  • Ensured order accuracy by meticulously picking and packing goods.
  • Wrapped pallets securely, guaranteeing safe transit of goods.

Customer assistant / Keyholder

Argos
Northfleet
04.2018 - 09.2022
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Assisted in visual merchandising efforts, enhancing store appearance.
  • Stocked shelves regularly for easy access to products by customers.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Ensured health and safety regulations complied within work premises at all times.
  • Increased sales through suggestive selling techniques.

Sales assistant

Poundworld
Dartford
05.2016 - 02.2018
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Built strong relationships with regular customers for repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Managed till operations smoothly, reducing waiting time for customers.

Skills

  • Punctuality and reliability
  • Workload distribution
  • Attention to Detail
  • Highly organised
  • Telephone etiquette
  • Ability to multitask
  • Customer Service
  • Motivational techniques

Timeline

Night Shift Manager

Lidl
02.2023 - 11.2025

Picker

Lidl warehouse
08.2022 - 01.2023

Customer assistant / Keyholder

Argos
04.2018 - 09.2022

Sales assistant

Poundworld
05.2016 - 02.2018
Danielle Hannaford