Danielle Hannaford
Gravesend
Overview
10
10
years of professional experience
Work history
Night Shift Manager
Lidl
Gravesend
02.2023 - 11.2025
- Check colleagues time sheet and confirm on central system
- Checked delivery paperwork reducing discrepancies in goods received.
- Sign and file away delivery paperwork
- Complete and publish monthly rotas
- Coordinated logistics for timely delivery of goods.
- Collaborated with management on strategic planning and goal setting.
- Organised team schedules to maximise productivity and efficiency.
- Implemented inventory checks to avoid stock shortages every 3 months
- Upheld high standards of cleanliness in line with health and hygiene regulations.
- Trained new employees on company policies and procedures, guaranteeing standards were met.
- Assessed performance of staff and provided feedback for improvement.
- Encouraged positive work culture through motivation and reward systems for exceptional performances.
- Resolved conflicts between employees immediately, maintaining a harmonious work environment.
- Maintained communication channels with day staff, promoting seamless operations.
- Managed night shift operations, ensuring smooth running of the business.
- Processed orders quickly, ensuring timely delivery.
Picker
Lidl warehouse
Northfleet
08.2022 - 01.2023
- Increased productivity through consistent use of headset for stock location.
- Prepared pallets for transport, enhancing warehouse organisation.
- Picked items for shipment, ensuring timely delivery to customers.
- Maintained clean workspace by regularly organising and tidying work area.
- Consistently met targets whilst maintaining high standards of quality control.
- Kept records organised, contributing to smooth warehouse operations.
- Ensured order accuracy by meticulously picking and packing goods.
- Wrapped pallets securely, guaranteeing safe transit of goods.
Customer assistant / Keyholder
Argos
Northfleet
04.2018 - 09.2022
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Assisted in visual merchandising efforts, enhancing store appearance.
- Stocked shelves regularly for easy access to products by customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations complied within work premises at all times.
- Increased sales through suggestive selling techniques.
Sales assistant
Poundworld
Dartford
05.2016 - 02.2018
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Managed till operations smoothly, reducing waiting time for customers.
Skills
- Punctuality and reliability
- Workload distribution
- Attention to Detail
- Highly organised
- Telephone etiquette
- Ability to multitask
- Customer Service
- Motivational techniques
Timeline
Night Shift Manager
Lidl
02.2023 - 11.2025
Picker
Lidl warehouse
08.2022 - 01.2023
Customer assistant / Keyholder
Argos
04.2018 - 09.2022
Sales assistant
Poundworld
05.2016 - 02.2018