Daniella Thompson
Liss,Hampshire
Summary
Dynamic professional with senior leadership and account management experience, offering strong judgement, resilience, and decisive action in fast-paced environments. Skilled in leading teams, managing complex situations, and building trust through clear communication and integrity.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Managing Director
Lower Lodge Candles
Haslemere, Surrey
2019.10 - Current
- Led the end-to-end management of retail locations alongside the e-commerce platform, ensuring consistent performance across all channels.
- Directed the full product lifecycle, from initial concept through to launch and ongoing performance evaluation.
- Developed and executed multi-channel marketing strategies to strengthen brand presence and customer engagement.
- Drove product innovation in response to shifting market trends and consumer demand.
- Maintained rigorous compliance with all organisational and regulatory requirements.
- Cultivated and expanded key wholesale customer relationships to support sustained business growth.
- Championed the rollout of impactful marketing campaigns to elevate brand visibility.
Business Relationship Manager
Contract Candles and Diffusers
Haslemere, Surrey
2016.03 - 2019.10
- Collaborated across departments for seamless project execution.
- Delivered presentations to potential clients promoting company products and services.
- Achieved improved client satisfaction with excellent communication skills.
- Negotiated contracts and pricing, achieving favourable terms for the company.
- Handled complex customer complaints, ensuring resolution and satisfaction.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
Education
Bachelor of Arts - Criminology
University of the West of England
Bristol 2007.09 - 2010.07
A-Levels -
Midhurst Grammar School
Midhurst 2002.09 - 2006.07
GCSEs -
Midhurst Grammar School
Midhurst 2002.09 - 2006.07
Skills
- Resilient decision-making
- Brand development strategies
- Influential communication
- E-Commerce operation
- Business development
- Visionary leadership
- Entrepreneurial mindset
Accomplishments
- Mental Health First Aid (Certified, MHFA England)
- First Aid at Work (Certified)
Driving License
Full UK Driving Licence
References
References available upon request.
Timeline
Managing Director
Lower Lodge Candles
2019.10 - Current
Business Relationship Manager
Contract Candles and Diffusers
2016.03 - 2019.10
Bachelor of Arts - Criminology
University of the West of England
2007.09 - 2010.07
A-Levels -
Midhurst Grammar School
2002.09 - 2006.07
GCSEs -
Midhurst Grammar School
2002.09 - 2006.07