Daniella Thomas
Summary
As a motivated, productive individual driven by an entrepreneurial mindset, I am committed to continuous learning and to finding smarter, more effective ways to work. Throughout my experiences, I have a genuine passion for diversity, inclusion, and equality, and I strongly believe that everyone deserves a fair opportunity to thrive. I act openly and honestly to improve the quality of life. I operate with integrity and transparency, always striving to make a positive impact through my work. I have developed a good understanding of the benefits of using CRM systems and of GDPR legislation, ensuring data is handled to the highest standards of confidentiality and sensitivity. I pride myself on active listening and close attention to detail, which enable me to consistently deliver thoughtful, high-quality outcomes.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
EMERGENCY MEDICAL DISPATCHER
London Ambulance Service
LONDON
2023.09 - Current
- Proven ability to make decisions and solution-focused in high-pressure, fast-paced environments, managing complex incidents and problem solving.
- Ensuring multiple high-priority tasks are delivered simultaneously in a timely manner.
- Experience in supporting and motivating teams during high-stress periods, ensuring performance standards are met while managing areas and crews in London.
- Excellent communication skills, manage difficult conversations, and collaborate with diverse internal and external stakeholders including London Fire Brigade, Police and Medical professionals.
- Proven ability to analyse real-time data to make inform evidence-based decisions.
- Experience handling highly sensitive, confidential data in strict accordance with GDPR and Policy.
REMOTE MONITORING HUB SUPPORT WORKER
Corydon University Hospital
LONDON
2023.03 - 2023.09
- Built and maintained strong professional relationships with multiple stakeholders, consultants, and ward staff to ensure best outcome for the patients.
- Applied health and safety protocols including Safeguarding and Adult Life Support to manage complex patients.
- Conducted professional remote consultations, utilising active listening and empathy to assess needs and provide clear guidance to patients.
- Completed comprehensive professional development in areas such as Medicine Management, Mental Health Act training, and End of Life care, demonstrating a commitment to continuous learning and service improvement.
- Actively improved care standards for vulnerable individuals, including patients with learning difficulties and mental health needs, insuring Diversity, Equality, and Inclusion in my work.
CLINICAL CO-ORDINATOR
CROMWELL HOSPITAL
LONDON
2022.07 - 2023.03
- Acted as the primary point of contact for patients and doctors utilising interpersonal skills to record and respond to patients and doctors.
- Processed payments and managed payment plans
- Managed sensitive personal information across multiple CRM systems, ensuring 100% accuracy and strict adherence to confidentiality and GDPR protocols.
- Liaised between patients, families and medical staff to ensure smooth delivery of care services.
- Oversaw daily clinical activities, ensuring high standards of patient care.
Education
Diploma of Higher Education -
HEALTH AND SOCIAL CARE
London 2018.09 - 2020.09
Foundation Degree in Science -
PSYCHOLOGY AND NEUROSCIENCE
London 2021.09 - 2022.09
Skills
- Leadership & High-Pressure Decision Making
- Organisation & Prioritisation
- Communication & Active Listening
- Legal, Compliance & Safety Awareness
- Community Fundraising & Engagement
- IT Proficiency & Data Systems
Freelance Marketing Consultant
- Built the digital foundation for Esher Garden Design from the ground up, creating their website and establishing a cohesive brand presence across Google, Facebook, and Instagram.
- Translated in-depth data analysis into clear, actionable recommendations, ensuring business owners had the insights they needed to make confident, evidence-based decisions.
- Cultivated trusted relationships with external agencies and suppliers, adopting a solution-focused approach to tackle challenges
- Transformed a gardening company's growth strategy by fully integrating their marketing and sales, taking a hands-on approach to identify new opportunities and move the business into its next chapter
Volunteer work
- Creche volunteer staff
- Voluntary trip providing aid - Macedonia
- Prostate cancer research fundraising
- Youth homelessness support volunteer
Timeline
EMERGENCY MEDICAL DISPATCHER
London Ambulance Service
2023.09 - Current
REMOTE MONITORING HUB SUPPORT WORKER
Corydon University Hospital
2023.03 - 2023.09
CLINICAL CO-ORDINATOR
CROMWELL HOSPITAL
2022.07 - 2023.03
Foundation Degree in Science -
PSYCHOLOGY AND NEUROSCIENCE
2021.09 - 2022.09
Diploma of Higher Education -
HEALTH AND SOCIAL CARE
2018.09 - 2020.09