Maruf Miah
Newcastle upon tyne,Tyne & Wear
Summary
A dedicated professional with expertise in team leadership and supervision, crisis and risk management, and safeguarding and vulnerability awareness. Demonstrates proficiency in multi-agency collaboration, complaint resolution, and conflict management, complemented by housing-related support experience. Committed to promoting equality, diversity, and inclusion while ensuring policy and procedure compliance. Possesses excellent written and verbal communication skills alongside IT systems knowledge. Known for mentoring expertise, resilient mentality, and decision-making precision. Aspires to leverage these competencies to drive impactful change within organisations focused on community support and development.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Emergency Medical Dispatcher
- Acted as the first point of contact for emergency and non-emergency calls.
- Assessed caller needs using triage protocols and dispatched resources appropriately.
- Provided critical pre-arrival instructions and emotional support under pressure.
- Maintained accurate records and followed data protection and confidentiality protocols.
Team Manager
North East Ambulance Service (NEAS)
02.2024 - 01.2026
- Lead and support a team of emergency services personnel in a fast-paced operational environment.
- Manage complex incidents, including safeguarding concerns, vulnerable individuals, and welfare checks.
- Liaise with external stakeholders including local authorities, health services, and law enforcement.
- Conduct staff supervision, training, and development to ensure high standards of care and compliance.
- Oversee shift coordination, workload allocation, and incident follow-up to maintain service efficiency.
- Support individuals in crisis, advocating for access to appropriate services and ongoing support.
- Promote equality, dignity, and respect in all aspects of service delivery.
Patient transport driver
North East Ambulance Service (NEAS)
10.2018 - 02.2024
- Safely transported patients to and from hospitals, clinics, GP surgeries, and care facilities
- Assisted patients with mobility needs, including wheelchair users and those requiring additional support
- Ensured patient comfort, dignity, and reassurance throughout the journey
- Followed NHS and NEAS policies, procedures, and infection prevention controls
- Conducted vehicle safety checks and ensured vehicles were clean, stocked, and roadworthy
- Used manual handling techniques correctly to prevent injury to patients and colleagues
- Communicated clearly and professionally with patients, carers, and healthcare staff
- Managed schedules and routes efficiently to meet appointment times
- Accurately completed transport documentation and records
- Responded appropriately to changes in patient condition and reported concerns to clinical staff
- Maintained confidentiality and complied with data protection regulations
- Demonstrated professionalism, empathy, and reliability in a patient-focused role
PTS Driver
North East Rescue and Medical Service
Washington, Sunderland
09.2017 - 10.2018
- Ensured passenger comfort with professional and courteous service.
- Carried out emergency drills regularly, guaranteeing preparedness in case of emergencies.
- Guaranteed smooth operation for successful on-time arrivals by conducting regular vehicle maintenance.
- Fostered good public relations, enhancing the company's reputation.
- Maintained clean and organised cabin spaces, promoting a pleasant travel environment.
- Provided timely transportation, resulting in high customer satisfaction ratings.
- Maintained outstanding hygiene standards through thorough equipment cleaning and sanitising.
- Moved patients between clinical settings for prompt care and treatment.
Sales advisor
Debenhams
Newcastle upon Tyne, Tyne and wear
03.2014 - 08.2016
- Collaborated with the marketing team for successful product launches.
- Increased sales through effective negotiation and persuasion techniques.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Worked extended hours during holiday season managing high customer footfall.
- Educated customers on warranties and return policies for transparency.
- Maintained quality assurance standards for all products and services.
Education
Maths, English, Management of Conflict, Safeguarding Adults – Levels 1, 2 & 3, Safeguarding Children – Levels 1 & 2, Mental Health Awareness in Emergency Services, Equality & Diversity in the Workplace, Effective Communication in Crisis Situations, Information Governance & GDPR, Health & Safety in the Public Sector, Leadership & Team Management (including supervision and performance management)
Skills
- Team Leadership & Supervision
- Crisis & Risk Management
- Safeguarding & Vulnerability Awareness
- Multi-Agency Collaboration
- Complaint Resolution
- Conflict Management
- Housing-Related Support Experience
- Equality, Diversity & Inclusion
- Policy & Procedure Compliance
- Excellent Written & Verbal Communication
- IT systems knowledge
- Mentoring expertise
- Resilient mentality
- Decision making precision
Certification
- Safeguarding Adults & Children – Level 3
- Mental Health Awareness
- Conflict Resolution & De-escalation
- Equality & Diversity
- Health & Safety in the Workplace
- Leadership & Management (e.g., ILM modules or internal courses)
- GDPR and Information Governance
References
Available on request.
Languages
Arabic
Beginner
Bengali
Fluent
Timeline
Team Manager
North East Ambulance Service (NEAS)
02.2024 - 01.2026
Patient transport driver
North East Ambulance Service (NEAS)
10.2018 - 02.2024
PTS Driver
North East Rescue and Medical Service
09.2017 - 10.2018
Sales advisor
Debenhams
03.2014 - 08.2016