Daniel Daniel Effiong
Leeds,Leeds
Summary
Dedicated professional with a strong background in customer service and crowd management. Demonstrates exceptional patience and endurance, coupled with an organised approach to tasks. Skilled in food and drink serving, seating allocation, and ticket verification. Familiar with evacuation procedures and adept at managing stress while remaining calm under pressure. Excellent communication skills and critical-thinking abilities enhance the ability to handle high-pressure situations effectively. Career goals include advancing within the hospitality industry to leverage extensive skills in customer service and operational management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Usher Attendant
Godswill Akpabio International Stadium
Uyo, Uyo
05.2023 - 11.2024
- Managed queues effectively, minimised wait time for attendees.
- Answered patron queries with utmost professionalism, enhanced customer relations.
- Resolved any arising conflicts promptly; ensured peaceful atmosphere throughout events.
- Guided patrons during evacuations; ensured swift and orderly exits in case of emergencies.
- Provided programme information to attendees for better engagement during performances.
- Offered refreshments at intervals; provided high-quality customer service experience.
- Handled emergency situations calmly, assured audience welfare during unexpected incidents.
- Conducted thorough checks of the auditorium post-performance, maintained orderliness.
- Worked closely with other theatre staff for seamless event execution.
- Checked tickets, ensured proper seating arrangement.
- Enforced venue performance rules regarding flash photography, recording and access to restricted areas.
Education
Bachelor of Science - Political Science
Redeemer's University
Osun State, Nigeria 09.2019 - 08.2023
Master of Business Administration - Business Administration
York St. John University
York, United Kingdom 02.2025 -
Skills
- Patience and endurance
- Organised approach
- Food and drink serving
- Familiarity with evacuation procedures
- Seating allocation
- Calm under pressure
- Customer Service
- Crowd management
- Stress management and coping
- Ticket verification
- Communication skills
- Critical-thinking
Certification
First Aid Training Certificate
Shakti and Saints Caregivers Academy
Timeline
Master of Business Administration - Business Administration
York St. John University
02.2025 -
Usher Attendant
Godswill Akpabio International Stadium
05.2023 - 11.2024
Bachelor of Science - Political Science
Redeemer's University
09.2019 - 08.2023
First Aid Training Certificate
Shakti and Saints Caregivers Academy
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