Daniela Dos Santos
London,United Kingdom
Summary
Motivated and detail-oriented professional with a strong background in customer service, administration, and operational support. Currently a Cast Member at The Walt Disney Company, known for delivering high-quality service, resolving issues efficiently, and supporting team operations in fast-paced environments. Eager to grow within Disney in a role focused on travel operations and guest experience.
Overview
2
2
years of professional experience
Work History
Cast Member
The Walt Disney Company
London, London
11.2023 - Current
- Provided exceptional customer service in a fast-paced, high-volume environment.
- Responded to customer inquiries and concerns with empathy and professionalism.
- Managed time efficiently, balancing customer interactions with operational duties.
- Ensured customer satisfaction, leading to consistent positive feedback and repeat visits.
Data Administrative Assistant
Buttermilk
London
07.2023 - 09.2023
- Supported data entry and management tasks, ensuring accuracy and efficiency in database operations.
- Assisted with administrative responsibilities, improving internal organisation and workflow.
- Maintained stock levels to avoid shortages in office supplies.
PR Intern
GEC PR
London, London
01.2023 - 04.2023
- Organised and assisted in coordinating events, including media gatherings and company promotions.
- Supported customer-facing activities by preparing press materials and communications.
- Supported administrative tasks such as scheduling meetings, managing correspondence, and conducting research.
- Assisted in report creation and administrative tasks to support the wider PR team.
Volunteer Wish Maker
Make-A-Wish UK
01.2025 - Current
- Engaged directly with families and children to discover, develop, and tailor their unique wishes, ensuring a magical and meaningful experience.
- Demonstrated empathy and active listening to understand individual needs and aspirations, building trust and rapport.
- Actively participated in training sessions to develop a deep understanding of the wish process and organisational values, ensuring alignment with Make-A-Wish's mission.
Education
Bachelor of Science - Developmental Psychology
Royal Holloway, University of London
Egham, Surrey 2020 - 2024
Skills
- Operational Support: Experienced in managing data, documentation, and bookings
- Customer Service: Adept at delivering empathetic and effective support in high-pressure situations
- Communication: Strong written and verbal communicator, confident engaging with both guests and internal teams
- Problem-Solving: Calm, solution-oriented approach to resolving issues quickly and effectively
- Organisation & Multitasking: Skilled at managing competing priorities and meeting deadlines
- Tech Proficiency: Competent in Microsoft Word, PowerPoint, and email systems
- Team Collaboration: Collaborative and proactive, with the initiative to work independently when needed
- Languages: Fluent in English and Portuguese
Timeline
Volunteer Wish Maker
Make-A-Wish UK
01.2025 - Current
Cast Member
The Walt Disney Company
11.2023 - Current
Data Administrative Assistant
Buttermilk
07.2023 - 09.2023
PR Intern
GEC PR
01.2023 - 04.2023
Bachelor of Science - Developmental Psychology
Royal Holloway, University of London
2020 - 2024
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