Ana Perez Vargas
Woking,SRY
Summary
As a highly skilled Personal Assistant and Executive Assistant, I bring a wealth of experience in providing top-tier support to C-suite executives and private clients. With a strong background in both the corporate and healthcare sectors, I excel in managing complex schedules, coordinating international travel, and handling high-pressure situations with ease. My proficiency in multiple languages (English, Spanish, Italian) and my robust organizational skills enable me to streamline operations and enhance efficiency.
In my previous roles, I have successfully managed up to 100 staff members, overseen the administration of multiple properties across different continents, and consistently delivered exceptional customer service. My experience includes detailed project management, recruitment, and employee motivation, ensuring that team goals are met with high standards and a positive work culture.
I am adept at using G-Suite and Slack to facilitate seamless communication and collaboration, maintaining strict compliance with budgets and schedules, and providing comprehensive support for executives. My goal is to leverage my extensive administrative and organizational abilities to contribute to the success of your company, driving productivity and fostering a cohesive, dynamic work environment.
Overview
11
11
years of professional experience
Work History
CEO & Project Manager
Holbox Running
07.2024 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Competent user of Microsoft Office – using Excel, PowerPoint, Word and Outlook, Gmail.
- Experience in providing customer service
- Experience of data entry and data checking
- Experience in providing telephone or remote customer service
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Resolved administrative issues promptly by troubleshooting problems and implementing solutions.
- Helped to maintain files and handle administrative requirements.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
PA/Administrative Manager
International Company and Private Family
05.2020 - Current
- Excellent organizational and time management skills, resolving issues.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Trained in-house users on advanced functionality of MS Word and Excel, word, Power point
- Management of 4 properties in London, USA, and EU.
- Managed staff rota for up to 100 people.
- Provided 24/7 international service.
- Proficient in English, Spanish, and Italian.
- Arranged meetings, appointments, and travel for family and company (local and foreign).
- Processed mail, email, and phone enquiries, minimising correspondence backlogs.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Coordinated flight, accommodation, and travel arrangements, maintaining strict compliance with budgets and schedules. Handled restaurant reservations.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Cultivated a strong work culture and high standards to drive employee retention and performance.
- Created and led a successful business culture focused on performance.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Directed staffing requirements, managed priorities, and coordinated workflows to uphold productivity objectives.
- Implemented clear controls for financial administration and business management.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Independently managed recruitment, employee motivation, and training.
- Coordinate and managements events of 200-300 invitations.
- Monthly meetings with the general manager of companies doing presentations of power point.
- International Travel Management: Travels 1-3 times a month to the United States and Spain to manage properties and coordinate staff schedules on-site.
- Property Management: Oversees the administration and maintenance of multiple properties across different continents.
- Staff Coordination: Manages staff rotas and ensures efficient workflow and operations in various locations as EU,USA,UK.
- Meeting Coordination: Occasionally travels to attend and coordinate in-person meetings, ensuring effective communication and planning.
- In charge in reports and audits
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Senior HCA- Bank Staff
Royal Marsden Hospital
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Booking appointments
- Experience in providing customer service
- Experience of data entry and data checking
- Experience in providing telephone or remote customer service
- Management of Epic, MS Office, ICE, ICCA, EPR
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answer thelephones and emails
- stocks and reports
- Accurate boards
HCA
The Royal Brompton Hospital
12.2019 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Management EPIC, ICCA , Spine, MS Office, stock, Cerner, ICE, ICCA, EPR.
- Experience of providing customer service
- Experience of data entry and data checking
- Experience of providing telephone, email or remote customer service, reports and audits.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
HR administrator and payroll ( Remote role)
Image Hostess
08.2019 - 10.2019
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Supervisor
stradivarius
04.2019 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Key holder
Guess
02.2019 - 03.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Administrator/Receptionist
Dindurra clinic
06.2017 - 02.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Purchasing office administrator
Primark
11.2017 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Hostess Management
Burger king
07.2014 - 11.2017
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Administrator officer
Feria de muestras
06.2014 - 07.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Administrative officer
Espacio sano
10.2013 - 06.2014
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
Education
Coursera
Foundation Project Manager
Online09.2024
New Skills Academy
Level 3 Diploma in Administrative Management & Set
Online09.2024
PRINCE 2 FOUNDATION - PROJECT MANAGER
The knowledge academy
SQL course - PROJECT MANAGER
Coursera
Management and Leadership certificate - Managemnet
Noodnow
2024
IT And Ad Programmes: EPIC, ICE, ICCA, EPR, Spine - IT
NHS By Royal Brompthon Hospital
Basic IT - IT/HR/Administration
University of Oviedo
Bachelor of Science - Science
London South Bank University
Clinical Trial Research online course - science
Coursera
care certificate - science
NHS - Royal Brompton Hospital
Bachelor of Science - science
University of Oviedo
Speech Therapy degree - science
University of Oviedo
Master of Science - Rehabilitation of Laryngectomees patients
University of Oviedo
Dental Hygienist - science
Svida
Some studies in X-Ray Tecnician - science
IES Cerdeno
International Baccalaureate - Science
IES, San Eutiquio La Salle
GCSEs -
La Milagrosa
Skills
- Organizational and Time Management: Exceptional ability to manage complex schedules and multitask efficiently
- Competent user of Microsoft Office – using excel, Power Point, word and Outlook
- Management Ad Programmes: EPIC, ICE, ICCA, EPR, Cerner, Spine
- Experience of providing customer service
- Experience of data entry and data checking, audits and reports
- Experience of providing telephone, emails, bookings or remote customer service
- Experience of working within a hospital or medical setting
- Communication: Proficient in English, Spanish, and Italian, with strong verbal and written communication skills
- Customer Service: Strong focus on providing outstanding service and maintaining client relationships
- Confidentiality: Maintains strict confidentiality with sensitive information and documents
- Resource Management: Expertise in managing staff rotas, recruitment, and employee training
Problem-solving: Capable of anticipating family needs and resolving issues efficiently and discreetly
- Financial Administration: Skilled in budget management and financial planning
- Financial Reporting: Proficient in creating detailed annual and monthly Excel reports to compare incomes of properties and businesses
- Excel Proficiency: Advanced skills in using Excel for data analysis, financial tracking, and report generation
- Data Analysis: Skilled in analysing financial data to provide insights and support decision-making processes
- Project Management: Experienced in PRINCE2 methodologies, overseeing project timelines and budgets
- Travel and Accommodation Coordination: Skilled in arranging domestic and international travel, including accommodation and transportation logistics Proficient in booking hotels, car rentals, and restaurant reservations for executives and clients
- Executive Support: Adept at providing comprehensive support to C-suite executives, including managing correspondence and preparing meeting materials
- Technology Proficiency: Proficient in G-Suite, Slack, and various administrative software
- Event Planning: Experienced in organizing and coordinating meetings, conferences, and events up to 300 guests
- Travel and Accommodation Coordination: Proficient in booking hotels, car rentals, and restaurant reservations for executives and clients
- Itinerary Management: Skilled in planning and organizing detailed travel itineraries, ensuring seamless travel experiences
- Vendor Management: Experienced in negotiating with service providers to secure the best rates and services
- Logistics Coordination: Ability to manage and streamline logistics for business trips and events
- Household Management: Expertise in overseeing household operations, including maintenance, scheduling services, and managing household staff
Confidentiality: Maintains strict confidentiality with sensitive family and personal information
Administrative Support: Provides comprehensive administrative support, including managing calendars, correspondence, and documentation
Financial Oversight: Ability to manage household budgets, track expenses, and handle financial transactions
Recruitment for personal staff for companies and houses
Timeline
CEO & Project Manager
Holbox Running
07.2024 - Current
Senior HCA- Bank Staff
Royal Marsden Hospital
10.2021 - Current
PA/Administrative Manager
International Company and Private Family
05.2020 - Current
HCA
The Royal Brompton Hospital
12.2019 - 01.2024
HR administrator and payroll ( Remote role)
Image Hostess
08.2019 - 10.2019
Supervisor
stradivarius
04.2019 - 08.2019
Key holder
Guess
02.2019 - 03.2019
Purchasing office administrator
Primark
11.2017 - 01.2018
Administrator/Receptionist
Dindurra clinic
06.2017 - 02.2018
Hostess Management
Burger king
07.2014 - 11.2017
Administrator officer
Feria de muestras
06.2014 - 07.2014
Administrative officer
Espacio sano
10.2013 - 06.2014
PRINCE 2 FOUNDATION - PROJECT MANAGER
The knowledge academy
SQL course - PROJECT MANAGER
Coursera
Management and Leadership certificate - Managemnet
Noodnow
Bachelor of Science - Science
London South Bank University
Clinical Trial Research online course - science
Coursera
care certificate - science
NHS - Royal Brompton Hospital
Bachelor of Science - science
University of Oviedo
Speech Therapy degree - science
University of Oviedo
Master of Science - Rehabilitation of Laryngectomees patients
University of Oviedo
Dental Hygienist - science
Svida
Some studies in X-Ray Tecnician - science
IES Cerdeno
International Baccalaureate - Science
IES, San Eutiquio La Salle
Coursera
Foundation Project Manager
New Skills Academy
Level 3 Diploma in Administrative Management & Set
IT And Ad Programmes: EPIC, ICE, ICCA, EPR, Spine - IT
NHS By Royal Brompthon Hospital
Basic IT - IT/HR/Administration
University of Oviedo
GCSEs -
La Milagrosa
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