Daniel Zandieh
Bristol
Summary
Dependable professional with keen ability to manage administrative tasks and coordinate team efforts seamlessly. Possesses strong organisational skills and interpersonal communication, ensuring smooth operations and client satisfaction. Committed to enhancing service quality and streamlining processes to drive positive outcomes.
Overview
10
10
years of professional experience
Work history
Senior Referral Service Administrator
BNSSG ICB
Bristol
2019.04 - Current
- Created guidance documents to ease the tasks for both my team and GP practices
- Most days i was given extra responsibilities due to my knowledge and technical skills
- I have studied IT servicing and maintenance meaning i was the first person that team members came to when they were having issues with technology
- I was in contact with healthcare providers on a weekly basis to learn information as well as share my experience
- Retaining information
- Receive telephone calls with a professional manner to help/resolve issue with Patients, GP practices and healthcare providers
- always met deadlines
- always available for extra tasks if someone was struggling/unavailable
- Using the E-Referral system, updating Remedy/Service guide
- Resolving issues/complaints
- Aware of clinical systems within the practice as well as secondary care
Receptionist
North Bristol NHS Trust
Bristol
2016.10 - 2019.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
NVQ Level 2 - Employability skills
City of Bristol College
BristolDiploma of Higher Education - BTEC Level 2 Diploma
City of Bristol College
BristolNVQ Level 1 - Health and Safety
City of Bristol College
BristolCertificate of Higher Education - English Level 2
City of Bristol College
BristolGCSEs - Maths
Brimsham green secondary school
BristolSkills
- Patient data security compliance
- Healthcare legislation knowledge
- Patient confidentiality assurance
- Risk management in healthcare
- Electronic health records competence
- Data privacy regulation compliance
- Data analysis capability
- Knowledge of healthcare regulations
- Healthcare systems understanding
- Patient experience enhancement
- Knowledge of nhs structure
- Hospital operations understanding
- Risk management protocols
- Medical coding knowledge
- Conflict resolution within teams
- Medical terminology familiarity
- Employee training and development
- Patient records administration
- Critical decision making
Affiliations
- Travelling
- Technology
Timeline
Senior Referral Service Administrator
BNSSG ICB
2019.04 - Current
Receptionist
North Bristol NHS Trust
2016.10 - 2019.04
NVQ Level 2 - Employability skills
City of Bristol College
Diploma of Higher Education - BTEC Level 2 Diploma
City of Bristol College
NVQ Level 1 - Health and Safety
City of Bristol College
Certificate of Higher Education - English Level 2
City of Bristol College
GCSEs - Maths
Brimsham green secondary school