Stephanie Barras

During my 7 years at Spire Fylde Coast Hospital I have had the opportunity to cross skill in the hospital gaining experience and knowledge in different departments.

I began on Reception where I worked for 2 years, this role involved the following:

• Checking patients in for their appointments
• Supporting patients during their hospital visit
• Answering the phones
• Processing data
• Making appointments
• Taking payments
• Being in charge of opening and then closing at the end of the day.

I then moved on to the NHS outpatient bookings department, this role involved:

• Using the 'choose & book' system to process patients appointments
• Rearrange clinics for the consultants
• Answer the phones & deal with enquiries
• Handling medical records
• Scanning clinical letters securely into patient records.

For the last 5 years I have worked as a private patient sales advisor this role revolved around bringing business into the hospital, this role involved the following:

• Dealing with large amounts of self-pay and private medically insured online and telephone enquiries.
• Converting the enquiries into appointments and then arranging the surgery.
• This role required a close relationship with all the consultants, making sure their clinics were full and ran smoothy.
• Being on hand to meet with their private patients after an appointment to arrange the surgery, answer any questions & building the self-pay package prices.
• I also had to liaise with insurance companies for any patients with private medical insurance, providing procedure codes for the patients surgery and and calculating any fees that exceeded their policy.
• Resolving customer complaints swiftly, maintaining company reputation.
• Attended training sessions regularly to keep abreast with latest sales techniques.

My role at Low Wood Bay Resort & Spa was receptionist at the main reception of the hotel.

This involved greeting the guests, checking them in, providing hotel information and ensuring the guests were greeted with a welcoming atmosphere.

Coordinating smoothly with housekeeping staff, ensuring rooms were ready on time, managing room availability to ensure zero overbooking.

Handling telephone enquiries professionally, delivering accurate information about the hotel and its services.

Assisting in concierge services such as booking taxis, recommending local attractions and ensured smooth check-out process by promptly settling bills.