Daniel Ward
Nuneaton,Warwickshire
Summary
I am an ambitious commercially aware people leader with experience across multiple levels within telecoms, retail and the motor trade.
I have Proven success in driving performance across all roles, leading F&I operations and overseeing and maintaining FCA compliance.
I am a man manager, my coaching style is developing future leaders by creating high performing cultures through hands on leadership, coaching and asserting accountability and pride.
I am a true believer in fixing problems and believe that selling is all about finding solutions with feelings. I am a mantra guy and live by two quotes.
1)Follow up, follow through and follow back - communication is key.
2)Be curious not judgemental- perspective is a two way thing…you never know someone else’s point of view.
Overview
16
16
years of professional experience
Work history
Business & Retail Finance Manager
Nuneaton Car Sales
Nuneaton
2021.06 - Current
- Accountable for F&I, FCA reporting and compliance.
- Staff development & training Including workshops.
- Negotiate and onboard new business prospects including Finance lenders and Warranty providers.
- Ensure CONC is followed for online marketing and advertisement.
- Monitor and reviewed financial controls, processes and procedures to enable best practice development.
- Conducted performance reviews to identify areas of improvement.
Business Manager
Research Garage
Nuneaton, Warwickshire
2018.06 - 2021.06
- Accountable for all F&I across 4 brands and used cars.
- Staff development and coaching.
- Assessed staff performance regularly, implementing targeted training where necessary.
Business Manager / Senior Sales
Sturgess Motor Group.
Leicester, Leicestershire
2013.03 - 2018.06
- Established strong client relationships which resulted in repeat business.
- Conducted regular staff training to increase product knowledge and sales skills.
- Collaborated with marketing team to design effective sales promotions.
- Delivered excellent customer service by addressing and resolving issues promptly.
Sales Manager
Tesco Phone Shop
Bedworth, Warwickshire
2010.01 - 2013.03
- Guided team members on best practices in upselling and cross-selling techniques, leading to an enhanced customer experience.
- Accountable for full P/L for the department.
- Onboarded a new store including full recruitment and training (Bedworth)
- Managed and transformed a underperforming store placing them into the top 20 across Europe (Ilkeston - Derby)
Education
Business Management
North Warwickshire & Hinckley College
Nuneaton, Warwickshire /2008 - /2009
Skills
- Communication proficiency
- Man Management
- Coaching
- Compliance reporting
- Team Management
- Leadership engagement
- SAF Expert
- KPI monitoring and analysis
- Client relationship building
- New business acquisition
- Cross-selling techniques
- Product presentation
- Change implementation
- Initiative taking
Affiliations
- Playing Golf
- Going on adventures with my wife and dog.
- Finding new coffee locations.
References
References available upon request.
Timeline
Business & Retail Finance Manager
Nuneaton Car Sales
2021.06 - Current
Business Manager
Research Garage
2018.06 - 2021.06
Business Manager / Senior Sales
Sturgess Motor Group.
2013.03 - 2018.06
Sales Manager
Tesco Phone Shop
2010.01 - 2013.03
Business Management
North Warwickshire & Hinckley College
/2008 - /2009