Daniel Smith
Sunderland,Tyne and wear
Summary
A dedicated professional with exceptional customer service and front-of-house engagement skills, adept at maintaining clean, organised shop floors and stock areas. Demonstrates strong communication and interpersonal abilities, coupled with sales awareness, upselling, and cross-selling expertise. Proficient in cash handling, accurate payment processing, and data entry efficiency, ensuring seamless operations in fast-paced retail environments. Committed to teamwork and cross-departmental support while adhering to SOPs, health & safety standards, and company guidelines. Offers fully flexible availability and technical product advice to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work history
Biomedical Scientist
NHS
01.2023 - 12.2025
- Worked in a high-pressure environment requiring accuracy and teamwork.
- Followed strict procedures, safety standards, and quality checks.
- Communicated clearly with colleagues to meet service expectations.
- Conducted complex laboratory analyses to support diagnosis and treatment of patients.
- Collaborated with multidisciplinary teams to ensure accurate interpretation of test results.
- Implemented quality control measures to uphold standards of laboratory practices.
- Mentored junior staff in laboratory techniques and adherence to safety protocols.
- Investigated and resolved technical issues related to laboratory equipment and processes.
Customer Assistant
Tesco
10.2021 - 02.2022
- Supported customers across tills, self-service, and shop floor.
- Processed payments, refunds, and queries accurately.
- Replenished stock and maintained tidy workspaces.
- Assisted customers by providing product information and resolving queries effectively.
- Coordinated stock replenishment to ensure optimal product availability on shelves.
Customer Service / Forecourt Assistant
Moto Hospitality
01.2019 - 07.2020
- Provided efficient service on a busy forecourt and in food retail areas.
- Prepared and served food in line with hygiene and safety standards.
- Managed queues during peak travel times.
- Maintained stock levels and clean working areas.
- Maintained cleanliness and organisation of forecourt area to ensure safety and accessibility.
- Implemented health and safety protocols to ensure compliance and protect customers.
- Trained new staff on customer service standards and operational procedures to improve team performance.
Customer Service Assistant
Three
01.2019 - 05.2019
- Facilitated friendly, professional interactions in a dynamic retail atmosphere.
- Assisted customers in resolving inquiries and complaints through effective communication methods.
- Provided product information and support to enhance customer understanding and satisfaction.
- Engaged with customers to build rapport and foster long-term relationships for loyalty.
- Assisted customers with queries, upgrades, billing issues, and product support.
- Handled payments and sensitive customer information accurately.
- Supported store presentation and team sales performance.
Education
MRes - Neuroscience
Newcastle University
BSc - Biomedical Sciences
University of Sunderland
Skills
- Exceptional customer service & front-of-house engagement
- Strong communication and interpersonal skills
- Sales awareness, upselling & cross-selling
- Cash handling & accurate payment processing
- Working effectively in fast-paced retail environments
- Teamwork and cross-departmental support
- Maintaining clean, organised shop floors and stock areas
- Following SOPs, health & safety, and company guidelines
- Fully flexible availability
- Data entry efficiency
- Delivery tracking assistance
- Technical product advice
Outdoor Interests
Wild camping and mountain walking in the Lake District, with a strong personal interest in outdoor activities and equipment.
Availability
Available full-time with complete flexibility including evenings, weekends, and holidays. 6-week notice period.
Affiliations
- Wild Camping
- Candle Making
Timeline
Biomedical Scientist
NHS
01.2023 - 12.2025
Customer Assistant
Tesco
10.2021 - 02.2022
Customer Service / Forecourt Assistant
Moto Hospitality
01.2019 - 07.2020
Customer Service Assistant
Three
01.2019 - 05.2019
BSc - Biomedical Sciences
University of Sunderland
MRes - Neuroscience
Newcastle University