Daniel Shepherdson
Norton,North Yorkshire
Summary
Uses a combination of listening and practical skills to ensure quality customer service and efficient day to day operations. Socially oriented collaborator who works best in a team environment. Uses communication with other employees to coordinate and effectively meet team needs.
Overview
1
1
year of professional experience
Work history
Volunteer Listener
Samaritans of Hull
Hull, North Yorkshire
01.2025 - Current
- Used the principles of warmth, empathy and acceptance to establish rapport with callers.
- Communicated with other samaritans at the end of shifts to disclose and reflect upon calls taken.
- Responded with compassion and swift action, when appropriate, to those experiancing a crisis.
Rides Operator
Flamingo Land
Kirby Misperton, North Yorkshire
05.2024 - 07.2024
- Collaborated with other operators and engineering staff to ensure smooth ride operations.
- Used customer service and crowd control techniques to ensure safety and a smooth dispatch schedule.
- Communicated with managerial and medical staff to ensure proper care in the event of a customer injury.
Education
Bachelor Degree - Law
University of Hull
09.2024 -
A-Levels - Biology, Chemistry & History
Norton College Sixth Form
09.2021 - 07.2023
GCSEs - English, Maths, Combined Science, Computer Science, Media, Music & History
Norton College
09.2019 - 07.2021
Skills
- Customer service excellence
- Creative problem-solving
- Organizational skills
- Guest safety management
- Public speaking
- Remaining Calm under pressure
Affiliations
- Guitar & Harmonica, sometimes played together.
- Reading, usually a mixture of humanties and fiction.
- Meditation, through the forms of Zazen and Vipassana.
Timeline
Volunteer Listener
Samaritans of Hull
01.2025 - Current
Bachelor Degree - Law
University of Hull
09.2024 -
Rides Operator
Flamingo Land
05.2024 - 07.2024
A-Levels - Biology, Chemistry & History
Norton College Sixth Form
09.2021 - 07.2023
GCSEs - English, Maths, Combined Science, Computer Science, Media, Music & History
Norton College
09.2019 - 07.2021
Similar Profiles
KIMBERLY PHILIOPOULOSKIMBERLY PHILIOPOULOS
Executive Assistant / Licensed P&C Insurance Agent at Hull & Hull InsuranceExecutive Assistant / Licensed P&C Insurance Agent at Hull & Hull Insurance
TIANSHENG WENTIANSHENG WEN
Associate Lawyer at Hull & Hull LLPAssociate Lawyer at Hull & Hull LLP
TIANSHENG WENTIANSHENG WEN
Associate Lawyer at Hull & Hull LLPAssociate Lawyer at Hull & Hull LLP
Hayley MartinHayley Martin
Housing support officer at Mears GroupHousing support officer at Mears Group
Kim SampsonKim Sampson
Factory worker at F A YoungFactory worker at F A Young