Summary
Overview
Work history
Education
Skills
References
Timeline
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Eleanor Christie

Summary

Psychology graduate with a strong commitment to supporting others through empathetic communication and active listening. Over four years of volunteer experience, providing non-judgemental, confidential support. Skilled at creating a safe and respectful space for open conversation, demonstrating patience and emotional sensitivity. Professional experience in customer service has further strengthened my ability to connect with people, manage challenging situations calmly, and deliver excellent customer service in a fast-paced environment. Dedicated to applying these interpersonal skills and psychological knowledge in a client-focused role within the mental health and wellbeing sector.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Volunteer Listener

7Cups
Online Position
03.2021 - Current

- Providing non-clinical support on a voluntary basis to those in need

- Advised on resources available, thus enabling access to additional support systems if needed.

- Increased comfort by providing empathetic and non-judgmental listening.

- Completed various training exercises provided by 7Cups including, but not limited to, psychological first aid (PFA) and active listening.

Bartender

The Lichfield Vaults
Hereford
04.2021 - 08.2024

- Ensured optimal service delivery by maintaining a clean and organised bar environment.

- Developed rapport with patrons to enhance customer loyalty.

- Monitored guest wellbeing, addressing excessive consumption and arranging transportation.

- Coordinated stock replenishment activities to sustain a tidy bar.

- Trained new staff members on operational procedures and standards.

- Adapted to various situations while maintaining high efficiency under pressure.

Education

Bachelor of Science - Psychology

Sheffield Hallam University
Sheffield
09.2022 - 07.2025

A-Levels -

Hereford Sixth Form College
Hereford
09.2019 - 07.2021

GCSEs -

Fairfield High School
Peterchurch, Herefordshire
09.2014 - 07.2019

Skills

  • Problem-solving and critical thinking skills
  • Empathy
  • Active listening
  • Strong interpersonal communication skills
  • Resourcefulness
  • Calm under pressure
  • Deep understanding of psychological principles and research
  • In-depth knowledge of Microsoft 365 programs
  • Advanced knowledge of specialist research and statistics software including Jamovi and Eprime3

References

References available upon request.

Timeline

Bachelor of Science - Psychology

Sheffield Hallam University
09.2022 - 07.2025

Bartender

The Lichfield Vaults
04.2021 - 08.2024

Volunteer Listener

7Cups
03.2021 - Current

A-Levels -

Hereford Sixth Form College
09.2019 - 07.2021

GCSEs -

Fairfield High School
09.2014 - 07.2019
Eleanor Christie