Psychology graduate with a strong commitment to supporting others through empathetic communication and active listening. Over four years of volunteer experience, providing non-judgemental, confidential support. Skilled at creating a safe and respectful space for open conversation, demonstrating patience and emotional sensitivity. Professional experience in customer service has further strengthened my ability to connect with people, manage challenging situations calmly, and deliver excellent customer service in a fast-paced environment. Dedicated to applying these interpersonal skills and psychological knowledge in a client-focused role within the mental health and wellbeing sector.
- Providing non-clinical support on a voluntary basis to those in need
- Advised on resources available, thus enabling access to additional support systems if needed.
- Increased comfort by providing empathetic and non-judgmental listening.
- Completed various training exercises provided by 7Cups including, but not limited to, psychological first aid (PFA) and active listening.
- Ensured optimal service delivery by maintaining a clean and organised bar environment.
- Developed rapport with patrons to enhance customer loyalty.
- Monitored guest wellbeing, addressing excessive consumption and arranging transportation.
- Coordinated stock replenishment activities to sustain a tidy bar.
- Trained new staff members on operational procedures and standards.
- Adapted to various situations while maintaining high efficiency under pressure.