Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Bethan Lowery

Bethan Lowery

Newcastle,Tyne and Wear

Summary

I am a Master’s-level Health Psychology graduate with five years of practical experience as a Duty Manager at Greene King. My career to date has been defined by a unique combination of academic study and hands-on people management.

While my degrees have given me a deep understanding of the Behaviour Change Wheel and the science of stress management, my five years in hospitality have taught me how to actually lead a team, handle difficult situations, and stay calm under pressure. I am not just a theorist; I have spent years applying psychological principles of de-escalation and motivation on the front line of a busy business.

I am now looking to move out of hospitality and into an organisational or wellbeing-focused role. I am looking for a position where I can use my knowledge of health psychology to support staff wellbeing, improve workplace culture, and help people manage the same types of stress I have successfully navigated throughout my management career.

Overview

6
6
years of professional experience

Work History

Team Leader

Greene King
Newcastle, Tyne and Wear
2020.08 - Current
  • Resolved complex customer enquiries, disputes, and complaints with accountability and thoroughness.
  • Delivered exceptional service with a friendly and professional demeanour to enhance customer experience.
  • Led customer service team by enforcing company policies and providing comprehensive guidance to co-workers.
  • Reconciled cash registers to ensure accurate financial reporting and accountability.
  • Optimised stock levels to ensure alignment with expected demand and reduced losses through effective rotation procedures.
  • Scheduled employees to ensure optimal shift coverage and maintain operational efficiency.
  • Coordinated kitchen staff during busy periods to ensure high-quality service delivery.
  • Managed multiple orders simultaneously during peak hours while maintaining quality standards.
  • Managed telephone enquiries to efficiently handle reservations, cancellations, and modifications to bookings.
  • Welcomed guests upon arrival, providing check-in assistance and directing to rooms, enhancing overall guest experience.
  • Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
  • Oversaw cash handling procedures, including banking and safe management, to ensure financial security.

Education

Master of Science - Healthy psychology

Northumbria University
Newcastle upon Tyne
2024-01

Bachelor of Science - Psychology

Northumbria University
Newcastle upon Tyne
2023-01

Skills

  • Customer service
  • Team supervision
  • Conflict resolution
  • Operational efficiency
  • Cash handling
  • Complex problem solving
  • Empathetic listener
  • Report-writing
  • Data collection and analysis
  • Psychological literacy
  • Understanding human behaviour
  • Research methodologies
  • Psychological assessment interpretation
  • Behavioural analysis

Interests

  • Travel and culture
  • Socialising
  • Reading
  • Health and exercise

Timeline

Team Leader

Greene King
2020.08 - Current

Master of Science - Healthy psychology

Northumbria University

Bachelor of Science - Psychology

Northumbria University
Bethan Lowery