Daniel Samora
Sawbridgeworth,Hertfordshire
Summary
Offering strong candidate with background in customer service and logistics. Knowledgeable about safety procedures, teamwork, and multitasking in fast-paced environments. Ready to use and develop communication, problem-solving, and time-management skills in any role.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Ground Handling Agent
Blue Handling
Stansted Airport, Essex
01.2019 - Current
- Monitor arrival and departure timings accurately, avoiding scheduling conflicts.
- Execute efficient baggage handling for prompt delivery to passengers.
- Manage lost and found items diligently, reuniting them with rightful owners.
- Support cabin crew in ensuring a safe and comfortable flight experience for passengers.
- Conduct comprehensive pre-flight checks diligently, guaranteeing readiness for take-off.
- Coordinate with ground staff for smooth flight operations.
- Maintain updated knowledge of safety protocols to ensure passenger safety.
- Work flexibly to meet changing shift patterns according to airport schedules.
- Deliver passenger luggage to reclaim departments within target timeframes.
- Manoeuvre aircraft steps into appropriate positions for safe passenger boarding and disembarkation.
- Report damages and loss to management for investigation.
- Drive pushback tugs and luggage carts responsibly for safe handling operations.
- Set up belt loaders, tow bars and power units according to safety instructions.
Ground Handling Agent
Ryanair
Lisbon, Portugal
03.2018 - 12.2018
- Coordinated with ground staff for smooth flight operations.
- Managed lost and found items diligently, reuniting them with rightful owners.
- Ensured timely boarding by efficiently managing passenger queues.
- Monitored arrival and departure timings accurately, avoiding scheduling conflicts.
- Maintained updated knowledge of safety protocols to ensure passenger safety.
- Executed efficient baggage handling for prompt delivery to passengers.
- Resolved passenger queries swiftly, ensuring their convenience.
- Understood legislations and airport requirements for compliant ground handling operations.
Private driver
Roberto Grubhofer
Lisbon, Portugal
02.2017 - 01.2018
- Sustained excellent punctuality record for pick-ups and drop-offs.
- Communicated effectively with passengers regarding travel plans or changes thereof.
- Developed rapport with regular passengers, provided consistently excellent service.
- Ensured passenger safety by adhering to speed limits and driving regulations.
- Maintained clean vehicle interior with daily cleaning routines.
- Delivered timely transportation for client appointments.
- Conducted routine vehicle checks to ensure optimal performance.
- Improved customer experience, maintained professional demeanour whilst on duty.
- Demonstrated high level of patience during long drives and traffic jams.
- Displayed flexibility in working hours to accommodate last-minute schedule changes.
Delivery supervisor
Perola Pastelarias Ltd
Lisbon, Portugal
06.2012 - 01.2017
- Maintained detailed records of all deliveries, ensuring transparency and accountability.
- Liaised with other departments for smooth operations and mutual support during peak periods.
- Coordinated with warehouse teams to ensure seamless dispatch process.
- Promoted cost-effectiveness whilst maintaining high-quality service standards.
- Implemented strategic plans to meet delivery deadlines consistently.
- Conducted regular vehicle inspections for uninterrupted delivery service.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
Delivery driver/ Salesman
Ritmo Laranja Ldt
Lisbon, Portugal
08.2012 - 12.2013
- Coordinated delivery schedules for optimum time management.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Maintained vehicle cleanliness for a professional appearance.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Improved client satisfaction by delivering packages promptly and accurately.
- Completed emergency deliveries successfully despite challenging conditions.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
Barista/ Waiter
Martins&Antunes Ltd
Lisbon, Protugal
08.2007 - 08.2011
- Demonstrated proficiency in operating espresso machines with precision and care.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Performed cash handling duties accurately to maintain financial integrity.
- Managed high volume orders during peak hours maintaining quality of service.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
Education
A-Levels - English, Spanish, History, Mathematics, Physics, Chemistry, Social Studies.
ENCCEJA
Lisbon/Portugal 10.2014 - 05.2017
Skills
- Conflict resolution expertise
- Proactive in preventive maintenance
- Adaptable to shift work
- Storage space optimisation
- Delivery and collection processing
- Route planning
- Package sorting
- Logistics coordination
- Critical analysis
- Initiative taking
- Stress resilience
- Resilience under pressure
- Foreign language proficiency
- Safety consciousness
- Ethical judgment
Languages
English
Advanced
Portuguese
Native
Affiliations
- Reading
Timeline
Ground Handling Agent
Blue Handling
01.2019 - Current
Ground Handling Agent
Ryanair
03.2018 - 12.2018
Private driver
Roberto Grubhofer
02.2017 - 01.2018
A-Levels - English, Spanish, History, Mathematics, Physics, Chemistry, Social Studies.
ENCCEJA
10.2014 - 05.2017
Delivery driver/ Salesman
Ritmo Laranja Ldt
08.2012 - 12.2013
Delivery supervisor
Perola Pastelarias Ltd
06.2012 - 01.2017
Barista/ Waiter
Martins&Antunes Ltd
08.2007 - 08.2011