Daniel Morgan
Sutton, Herefordshire,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
Work history
Operations manager
MKM Building Supplies
Newent, Gloucestershire
2024.09 - Current
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Managed vendor relationships to ensure timely delivery of services.
- Created a collaborative work environment for positive team dynamics.
- Streamlined supply chain processes to reduce procurement cycle time.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Reduced overhead costs through efficient resource allocation and budget management.
- Monitored health and safety measures for guaranteed compliance.
Branch manager
Bradfords Building Supplies
Malvern, Worcestershire
2021.07 - 2023.08
- Provided excellent customer service, securing client loyalty.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Led team meetings to foster communication and collaboration.
- Ensured compliance with company policies, maintaining ethical standards.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Managed daily operations to ensure smooth running of the branch.
- Organised local marketing activities, boosting brand visibility within community.
- Liaised with clients, resulting in strong relationships and repeat business.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Ensured branch met all regulatory requirements for safe operation.
- Directed day-to-day work of 18 employees and motivated teams to exceed objectives.
- Created and led successful business culture focused on performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
Operations manager
Bradford’s Building Supplies
Ross, Herefordshire
2019.02 - 2020.06
- Created a collaborative work environment for positive team dynamics.
- Implemented quality control measures, enhanced product standards.
- Led teams to achieve business objectives on time and within budget constraints.
- Optimised workflow procedures with strategic planning and team coordination.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Identified bottlenecks, implemented solutions, increased productivity.
Sales advisor
Bradfords Building Supplies
Ledbury, Herefordshire
2008.03 - 2016.04
- Participated in team meetings contributing valuable ideas for sales improvement.
- Suggested suitable products to customers for enhanced shopping experience.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Increased sales through effective negotiation and persuasion techniques.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Worked extended hours during holiday season managing high customer footfall.
- Resolved customer complaints swiftly, maintaining company reputation.
- Assisted in stock taking for accurate inventory management.
- Maintained clean, organised retail environment to enhance shopping experience.
- Provided customers with price information and handled financial transactions.
- Delivered high sales performance within budget to strict deadlines and targets.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Education
GCSEs -
John Masefield High School
Ledbury2002
Skills
- Risk assessment and mitigation
- Cost reduction and efficiency
- Profit and loss understanding
- Health and Safety regulations
- Leadership development
- Performance monitoring
- Customer relationship management
- Supply chain management
- Communication proficiency
- Initiative taking
- Leadership skills
- Inventory control
Timeline
Operations manager
MKM Building Supplies
2024.09 - Current
Branch manager
Bradfords Building Supplies
2021.07 - 2023.08
Operations manager
Bradford’s Building Supplies
2019.02 - 2020.06
Sales advisor
Bradfords Building Supplies
2008.03 - 2016.04
GCSEs -
John Masefield High School