Jordan Wiggins
Hollybush,East Ayrshire
Summary
Exceptionally accomplished Operations Manager at Fairlight SRM, recognised for consistently delivering high-performance security operations in demanding, high-risk environments. Combines hands-on operational leadership with strategic oversight to drive excellence across security deployments, risk assessments, and incident response. Leads from the front with absolute operational control, earning the trust of clients, teams, and senior stakeholders through decisive leadership, sharp situational awareness, and uncompromising professional standards. Known for turning complex operational challenges into controlled, compliant, and effective security outcomes while maintaining service continuity, client confidence, and operational integrity at all times.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Operations Manager
Fairlight SRM
12.2021 - Current
- Oversee day-to-day security and risk management operations, maintaining direct operational involvement across client sites
- Lead and support on-site security deployments, conducting regular site visits, inspections, and operational audits
- Perform hands-on risk assessments and site surveys, identifying physical, procedural, and personnel-related vulnerabilities
- Coordinate and supervise security personnel on the ground, providing real-time direction during operations and incidents
- Respond directly to security incidents, emergencies, and escalations, ensuring effective control, resolution, and reporting
- Manage staff rostering, shift coverage, and last-minute operational contingencies to maintain service continuity
- Deliver on-site briefings, toolbox talks, and training to ensure staff readiness and compliance with operational procedures
- Implement and enforce SOPs, access control measures, and emergency response protocols at operational level
- Act as the primary on-site point of contact for clients, stakeholders, and emergency services when required
- Conduct post-incident reviews and debriefs, applying lessons learned to improve operational performance
- Ensure compliance with licensing, health & safety, and security regulations through active monitoring and enforcement
- Produce detailed incident reports, risk assessments, and operational documentation based on first hand operational oversight
Primary Operator
Spirit Aerosystems
Prestwick, South Ayrshire
06.2021 - 12.2001
- Primary operator which entails working closely with management and shop floor to ensure deliveries are met on schedule to Airbus' standards
- Lead, motivate and manage a skilled team of 50 fitters and technicians
- Set clear goals and objectives for the team and individual team members.
- Provide coaching, feedback, and development opportunities to team members to enhance performance and career growth.
- Coordinate with cross-functional teams, including engineering, production, quality assurance, and supply chain, to ensure project milestones are met.
- Ensure compliance with regulatory requirements and industry standards, such as FAA regulations and customer specifications.
- Lead quality audits and inspections to identify areas for improvement and implement corrective actions.
- Identify opportunities to streamline manufacturing processes, improve efficiency, and reduce costs.
- Lead continuous improvement initiatives, such as Lean manufacturing or Six Sigma projects, to optimize production processes and enhance overall performance.
- Participate in strategic planning activities to define long-term goals and objectives for the organization.
- Make data-driven decisions to optimize resource allocation, prioritize projects, and maximize operational efficiency.
Aircraft Fitter
Spirit Aerosystems
Prestwick, South Ayrshire
06.2016 - 07.2021
- Completed 5 months secondment to Subang, Malaysia as part of a 6-man team aiding set up and train our Malaysian branch and colleagues on how to build the new Airbus A321 XLR inboard flap
- Multiple trips to Toulouse, France working on the FAL (Final Assembly Line) fitting mods and working on live aircraft
- Perform thorough quality checks, repairing, reworking and replacing parts and assemblies as needed.
- Safely and responsibly operating various assembly tools and machines, including jigs, measuring instruments, hand and power tools.
- Interpret aircraft drawings and work orders effectively to produce quality results.
- Observing key safety protocols and practices at all times, including when operating dangerous equipment (overhead cranes) near team members or expensive structures
- Maintaining clean work area by removing foreign object debris and organising all tools on completion of each shift.
- Assemble and fit structural parts and subassemblies to detailed specifications.
- Complied to strict procedures to support production of high quality products.
- Detected deviations from standard to help maintain consistency.
- Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Inspected complete components and assemblies to assess conformity to specifications.
- Consistently demonstrated best practices and conformance to company standards and safety regulations.
Mechanic/MOT Tester
Phoenix Honda
Paisley, Renfrewshire
10.2009 - 06.2016
- Used automated testing methods to carefully diagnose vehicle faults.
- Maintained knowledge of updated changes in various equipment models.
- Regularly attend courses for new models / technology at the Honda Institute, Bracknell
- Conduct Ministry of Transport tests and determine if a vehicle is safe for the road
- Documented work logs and repairs to maintain accurate records.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Assembled mechanical components following specifications.
- Achieved vehicle functionality and longevity through proactive maintenance.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Performed accurate electrical testing, enabling safe system fault repairs.
- Explained labour costs, materials and services performed to clarify overall fees.
- Conducted thorough post-work vehicle inspections to verify component and system safety.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
Education
SVQ Level 3 - Light Vehicle Maintenance Technician
Lagta
Ayr, South Ayrshire 10.2009 - 05.2014
Skills
- First Aid trained (HSE Recognised)
- Safety awareness
- Team supervision
- Employee coaching and mentorship
- Concise time management
- Superior communication skills
- Security risk identification and mitigation
- Physical and operational security procedures
- Incident reporting and escalation
- Threat and vulnerability assessment
- Access control and surveillance awareness
- Emergency response and crisis management
- Compliance with security policies and protocols
- Confidentiality and data protection practices
- Risk assessment and analysis
- Risk mitigation planning
- Business continuity and resilience awareness
- Health & safety risk management
- Compliance and regulatory awareness
- Internal controls and monitoring
- Policy development and implementation
- Risk reporting and documentation
Timeline
Operations Manager
Fairlight SRM
12.2021 - Current
Primary Operator
Spirit Aerosystems
06.2021 - 12.2001
Aircraft Fitter
Spirit Aerosystems
06.2016 - 07.2021
Mechanic/MOT Tester
Phoenix Honda
10.2009 - 06.2016
SVQ Level 3 - Light Vehicle Maintenance Technician
Lagta
10.2009 - 05.2014