Daniel McIlroy
Larne
Summary
I am a reliable and hardworking individual who can work well within a team. I have great customer service experience after being a waiter for many years. I have also been involved in football at a high level all my life so can adapt well to different situations whilst also continuing to work at a good standard.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Admin officer
Recruitment co/Daera
Larne
2025.12 - Current
- Checking documents from different companies as to what they are shipping on boat.
- Ensuring these documents are correctly filled out.
- Highlighting any errors and emailing the company to ensure that the document is amended.
Customer service unit/Admin
Northern Ireland Housing Executive
2024.09 - 2025.11
- Taking calls from customers regarding repairs and logged them correctly within our systems
- In regular contact with contractors regarding jobs
- Taking complaints from customers and raising these to the correct staff member
- Ensuring contractors have carried work out on time
Administrative Officer
Civil Service
Larne, Co. Antrim
2023.09 - 2024.09
- Agency work for the civil service within Larne Jobs and benefits centre.
- Dealing with new claims and managing queries from customers via phone and email
- Working with a computer.
- Helping resolve issues within customers claims.
Waiter
Ballygally castle hotel/Hastings hotels
Ballygally , Mid and East Antrim
2019.04 - 2023.08
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
BTEC level 3 - Sports studies
Football Management company
Belfast 2019.09 - 2021.05
GCSEs -
Larne Grammar School
Larne, MEASkills
- Food and beverage service
- Efficient under pressure
- Good Customer service skills
- Strong Communication skills
- IT Proficient
- Driving license
Timeline
Admin officer
Recruitment co/Daera
2025.12 - Current
Customer service unit/Admin
Northern Ireland Housing Executive
2024.09 - 2025.11
Administrative Officer
Civil Service
2023.09 - 2024.09
BTEC level 3 - Sports studies
Football Management company
2019.09 - 2021.05
Waiter
Ballygally castle hotel/Hastings hotels
2019.04 - 2023.08
GCSEs -
Larne Grammar School