Daniel James

• Contributed to 2 (VAPT) projects and assisted in Incident Response and Resolution to inrease by 4%.
• Developed and Implemented Security Policies and Procedures.
• Aligned cyber security strategy with company priorities to facilitate system objectives.
• Enhanced Security Awareness Training Programs and Performed Security Audits and Compliance.
• Provided input into security strategies and future planning.

• Company Overview: HSBC Bank.
• Collaborated with agents and supported them with the process to provide a better resolution.
• Facilitated collaborative discussions, fostering a culture of continuous learning.
• Established objectives for increased output and improved efficiency by 13%.
• Administered targeted training manuals and maintained effective communication with team, and management.

Achievements:

• Outperformed as leader position within the top 150 employees.
• Awarded as the best employer in 2019 & 2021 (Rewards and Recognition).
• Top SME in 2021, by effectively supporting client goals with a 24-member team.

• Experienced in computer networks, TCP/IP protocols, structured cabling standards and OSI model.
• Improved operational efficiency by 8% with streamlining processes.
• Guided cross-functional teams, improved team performance by 21%.
• Identified and resolved operational issues impacting productivity, performance or profitability.