Daniel Hampton
Southport,Merseyside
Summary
A friendly and dependable Station Assistant who is well-versed in railway operations and customer service. Capable of enhancing customer satisfaction within a busy station environment through multitasking skills and on the fly decision making capabilities. Committed to safety regulations, ticket handling, and providing comprehensive information to passengers. Now looking to develop my skills and further my career within Merseyrail.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Station Assistant
Merseyrail
Southport, Merseyside
2024.04 - Current
- Delivered announcements clearly, keeping passengers informed about delays or changes in service.
- Performed daily checks on ticketing equipment to ensure optimal performance.
- Maintained safety standards to prevent accidents.
- Conducted regular platform checks for potential hazards or obstructions during TRANSEC checks.
- Greeted passengers entering the station and answered any questions they may have.
- Demonstrated excellent teamwork skills, working with both station and operational staff.
Crew Member/Crew Trainer
McDonald's Ocean Plaza
Southport, United Kingdom
2022.07 - 2024.04
- Adhered to strict hygiene practices while handling food.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Engaged with team members to maintain a friendly work environment promoting productivity.
- Assisted in staff training to enhance teamwork.
- Handled high-pressure situations calmly providing solutions promptly.
- Served high volumes of customers in fast-paced environments with exceptional customer care.
Volunteer Shop Assistant/Lead Volunteer
PDSA Southport
Southport, United Kingdom
2022.01 - 2022.07
- Enhanced customer service by assisting shoppers in purchases.
- Engaged in promotional activities that drew more foot traffic into the store.
- Supported store manager to ensure daily tasks completed on time.
- Provided excellent customer service which resulted in positive feedback from shoppers.
Education
Bachelor of Science - Biology
John Moores University
Liverpool 2019.09 - 2022.07
A-Levels - Science
King George V College
Southport, Sefton 2017.09 - 2019.07
GCSEs -
Stanley High School
Southport, Sefton 2012.09 - 2017.07
Skills
- Teamworking and co-ordination skills
- Customer rapport building
- Customer queries handling
- Railway safety protocols
- Knowledge of railway regulations
- Superior customer service skills
Hobbies
- I like to draw and sketch. Once I start a drawing, I like to finish it that same day, which demonstrates my dedication to completing something I have committed to.
- I also enjoy photography, particularly taking photographs of sunsets and sunrises. Through this and with my photo editing skills, I can show my creative side.
- My more recent hobby is reading, and I now own an extensive collection of books.
Timeline
Station Assistant
Merseyrail
2024.04 - Current
Crew Member/Crew Trainer
McDonald's Ocean Plaza
2022.07 - 2024.04
Volunteer Shop Assistant/Lead Volunteer
PDSA Southport
2022.01 - 2022.07
Bachelor of Science - Biology
John Moores University
2019.09 - 2022.07
A-Levels - Science
King George V College
2017.09 - 2019.07
GCSEs -
Stanley High School
2012.09 - 2017.07