Daniel Gates
Hinckley,Leicestershire
Summary
IT professional specializing in Microsoft 365 management, SharePoint administration, and Power Automate development. Demonstrated success in infrastructure refresh, system migrations, and break-fix support. Skilled in delivering end user training and remote desktop assistance to boost productivity. Focused on utilizing technical expertise to enhance organizational performance and drive innovation.
Overview
16
16
years of professional experience
Work history
Microsoft 365 Technical Analyst
Cadent Gas
Coventry, West Midlands
09.2022 - 12.2025
- Started as a junior technical analyst for MS365 support, very shortly after starting my knowledge on this subject had impressed the IT Management and was offered the role I have now
- Day to day management of the whole MS365 estate
- Ensuring that the Core MS Office Apps are up to date, activated and configured in line with data policies
- Carrying out quarterly audits on staff numbers to ensure that licensing pools were kept topped up using a local Power Automate Desktop flow I designed
- Maintaining our extensive SharePoint Library and its permissions for internal / external staff
- Being involved in decision making for products and services that would integrate into our MS365 estate, such as Backup vendors / Cyber Security Suites and Co-Pilot workshops
Lead Field Consultant
Welcomm Communications
10.2020 - 09.2022
- In this role, I was the lead field consultant for Welcomm's customer base
- This included carrying out remote and onsite Break-Fix, device replacements / migrations and consulting on any IT project the customer may have, this would have involved local exchange to MS365 migrations and local Fileservers to SharePoint all the way up to a full infrastructure refresh (new Server/End User devices/ Leased Line connectivity/ network infra) to help the customer win an M.O.D contract
- As part of this role, I was involved in carrying out a lot of end user / colleague training on their new service/device and how to get the best out of it
Field Engineer
Air-IT
05.2016 - 09.2020
- In this role, I am responsible for the day to day break/fix operations as required by service delivery. The remit of the role can and often does vary dependant on the bespoke requirements of the client.
- Good punctuality and attention to detail is always key, as clientele will require a prompt and accurate response to alleviate client's downtime and costs.
- As part of my role, I have been required to be a resource alongside my Project Engineering counterparts on various sized projects. This has allowed me the chance to gain valuable experience in various aspects of the project environment, including but not limited to: Office 365 Migrations, infrastructure refreshes & phone system upgrades.
- Something I take great pride in, is that my efforts, whilst in this role have been recognised by the awarding of the quarterly L.O.V.E. awards multiple times – most recently for Outstanding Customer Service.
- Other key responsibilities of this role include:
- Providing end user & colleague training to maximise understanding of technologies and productivity.
- Emergency on-call resource to provide 24/7 urgent response should a critical situation arise
- Completion of data/site audits to ensure that our clientele information database is as up to date
Operations Engineer
Littlefish
02.2015 - 05.2016
- Whilst in this role I was responsible for operational tasks and monitoring of client's infrastructure, which included servers, networks and databases. As part of the daily tasks for this role I could have been
- Configuring, running and monitoring of backup jobs using customers backup solution
- Carrying out full health checks of servers
- Proactive and reactive maintenance work to ensure longevity of server uptime
- Liaising with customer and 3rd parties to arrange suitable maintenance windows
2nd Line Desktop Support
Computacenter
10.2011 - 12.2014
- In this role, I assisted our clients with second line support and when needed process any IT related queries the clients may have. I used Citrix to remotely assist and provide a Desktop and low-level Server Support service for a number of large successful blue-chip companies. Within this role I have assisted with the training and knowledge transfer on the systems and processes of the Boots UK estate.
- Earlier in my employment, my manager requested that I assist in the transfer of service for a major high street brand. In order to do this, I was based at the Hatfield office for a period to gather knowledge and create documentation to assist my Nottingham colleagues.
- I also assisted with the rollout of Windows 7 Operating System into the infrastructure of 2 major clients; this entailed working at location, providing training to the support desks, and becoming a point of contact for project related queries.
IT Helpdesk Analyst
Boots Group PLC
05.2010 - 08.2011
- In this role, I assisted and maintained stores IT systems, processing any IT queries the stores may have.
- Using Active Directory to assist with user administration, using specifically designed tools to monitor network and EPOS tills status.
- Provide 1st line support for EPOS software, peripherals and Windows/SQL Server
- Ensuring that the Windows platform is setup correctly to run Boots' EPOS software.
- Monitoring Windows based servers, Windows Server 2000/2003 and SQL Server
- I have also assisted stores configuring their Mitel telephony systems.
- Used VNC and RDC to provide remote support
Education
GCSEs - English, Maths, Science, Geography, Spanish
Ashfield Comprehensive
Mansfield, Nottinghamshire 09/2000 - 06/2005
Skills
- Power Automate development
- SharePoint administration
- End user training
- Infrastructure refresh
- Break-fix support
- Remote desktop assistance
- System migrations
- Microsoft 365 management
References
References available upon request.
Timeline
Microsoft 365 Technical Analyst
Cadent Gas
09.2022 - 12.2025
Lead Field Consultant
Welcomm Communications
10.2020 - 09.2022
Field Engineer
Air-IT
05.2016 - 09.2020
Operations Engineer
Littlefish
02.2015 - 05.2016
2nd Line Desktop Support
Computacenter
10.2011 - 12.2014
IT Helpdesk Analyst
Boots Group PLC
05.2010 - 08.2011
GCSEs - English, Maths, Science, Geography, Spanish
Ashfield Comprehensive
09/2000 - 06/2005