Adedamola Babatunde
Leeds
Summary
Results-driven Microsoft 365 Administrator with over 6 years experience deploying and managing M365 environments, including SharePoint Online, Power Platform, and Microsoft Teams. A track record of successfully creating collaborative SharePoint processes, automating tasks with PowerShell and Power Automate, and supporting digital transformation projects for the entire organisation. Skilled at training users, configuring identity and access controls, and optimising cloud collaboration tools to improve productivity and security. Recognised for consistently delivering high-impact support, driving continuous improvement, and enhancing user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Microsoft 365 Technical Lead
Tek-Experts Ltd
01.2022 - 05.2023
- Delivered technical solutions aligned with Microsoft 365 governance and compliance standards.
- Streamlined incident resolution workflows, leading to a 92%–97% customer satisfaction rating.
- Reduced escalation rates by 30% through training engineers and creating troubleshooting documentation.
- Supported secure deployment and configuration of Exchange, SharePoint Online, and Teams, improving collaboration across departments.
- Designed automation scripts using PowerShell to simplify reporting and bulk user management.
- Enhanced team efficiency by introducing Power Automate flows to streamline repetitive service tasks.
L2 Microsoft 365 Support Engineer
Tek-Experts Ltd
08.2019 - 12.2021
- Delivered technical support and administration for Microsoft 365 services, specialising in Exchange Online, SharePoint Online, Teams, and compliance/security policies.
- Supported over 7,000 users across Exchange, SharePoint, Teams, and OneDrive, resolving issues with an average SLA compliance rate of 98%.
- Deployed and managed SharePoint sites and custom lists for document and task tracking across global teams.
- Used PowerShell to automate mailbox and permission audits, reducing manual overhead by 55%.
- Configured Microsoft Entra Conditional Access and MFA for 4,000+ users to meet organisational security standards.
- Assisted with Exchange and SharePoint tenant migration, ensuring zero data loss and minimal downtime.
System Administrator
First Hightower InfoTech Ltd
11.2015 - 08.2019
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
Education
Master of Science - Information And Technology
Leeds Beckett University
Leeds10-2024
Bachelor of Science - Computer Science
Adekunle Ajasin University
Akungba, Nigeria08-2014
Skills
- Microsoft 365 Administration (SharePoint Online, Exchange Online, Teams, OneDrive)
- SharePoint List/Library Configuration and Permissions
- PowerShell Automation for M365 Task
- Power Platform: Power Automate, Power Apps, SharePoint Integration
- Microsoft Entra Conditional Access / Identity and Access Management (MFA, Conditional Access)
- Data Migration to M365/SharePoint
- End-User Support and Training
- Collaboration Tools and Document Management
- Project Management
- ITIL-based Service Delivery
Certification
- Microsoft Security, Compliance & Identity Fundamentals SC-900 License - 2025
- Microsoft Azure Fundamentals AZ-900 License - 2025
- Microsoft Azure Administrator AZ-900 License(Expired) - 2023
- CompTIA A+ Certification Training Training - 2025
Timeline
Microsoft 365 Technical Lead
Tek-Experts Ltd
01.2022 - 05.2023
L2 Microsoft 365 Support Engineer
Tek-Experts Ltd
08.2019 - 12.2021
System Administrator
First Hightower InfoTech Ltd
11.2015 - 08.2019
Master of Science - Information And Technology
Leeds Beckett University
Bachelor of Science - Computer Science
Adekunle Ajasin University
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