Daniel Cross
Summary
A dedicated professional with expertise in customer service and management, adept at assessing customer needs and handling enquiries efficiently. Proficient in IT skills, including Microsoft Excel, PowerPoint, and Outlook, with a strong background in administration tasks such as filing and documenting. Experienced in event staffing and known for excellent communication skills, maintaining a friendly yet professional demeanour. Holds a Level 4 Business qualification, demonstrating a commitment to business excellence and continuous improvement.
Overview
13
13
years of professional experience
Work history
Warehouse Operative
WHS
- Picking and packing, organizing parcels for their distribution paying attention to the number of parcels for the right section for them to be distributed and informing of an unauthorized proceeding. Labelling and reading of information emphasizing attention to detail required.
Festival Staff
Mint
- Serving drinks and refreshments at festival including wilderness, download and wireless, setup tents due to 1-3 periods of work up to 16 hours a day.
Event Staff
Arc Recruitment
- Providing drink and refreshments on behalf of arc hospitality also preparing and waiting food working at the Grand Prix, Uttoxeter Racecourse and other well-known events.
Innovative Security Solutions
2024.01
- Working as event steward at Silverstone, including job role of dealing with any enquiries’ working on campsite and stadium, committing to any needs required by the agency.
Recourse Researcher
SMG Research
2023.01
- A research company making outbound calls and ask costumers to do a research questionnaire to find out about people’s data and utility information, the order to complete questionnaire that was setup through computer script.
Extra care
Sigma
2022.01
- Working for Sigma on behalf of Scottish Power and Eon our primary task was to deal with the enquiries and advise our customers on meter readings and price plans extra care team were especially assigned ensuring the safety and stability, extra care team focused especially on those considered vulnerable and offered reasonable and affordable solutions.
First fixer
Boots
2021.01
- First Fixer is required in attendance of the machines used in the work factory, to consistently assess their performance, to analyse any problems the machines have p to operate the system. This considers things such as rebooting the machine, disassembling and reassembling any physical issues.
Administration
Gowling Law Firm
2017.01
- Working in administration, Gowling law firm, organizing and delivering files and letters ensuring that the right documents are received to the right order and solicitor. Re sending any orders that may be misdelivered and dealing with requests upon delivery.
SNSG Security
2025.01 - 2026.07
- Working at commonwealth games and NEC as an event steward, providing visitors with wristbands and taking and providing tickets. Attending any events and dealing with any costumer enquires, providing security to the events and assistance.
Administration
Theo Langston
2018.01 - 2020.01
- Working in home care housing and recruitment, role includes answering and dealing with enquiries both over the phone and face to face, organizing, distributing and filing documents to right source and companies, recruiting for jobs in home care, housekeeping etc, dealing with funds especially related to charities and housing for the dependant.
Call Centre Operative
Synapse
2014.01 - 2015.01
- Making outbound calls in rehearsed dialogue ensuring all questions were to be asked and discussed in a professional and friendly manner, this requires a good level of IT skill to deal with the procedures via computer and also a good standard of customer service to ensure the conversation is fulfilled to the satisfaction of the costumer and the company.
Education
GCSE - sport and fitness, Maths, English, Science, P.E, P.A, ICT, ICT in Business, Geography
Arthur Terry School
BTEC Level 3 - undefined
Walsall College
Level 4 - business in the workplace
Trinity Saint David
Skills
- Assessing costumer needs & compromising enquiries
- Management skills, prioritizing services and workload etc
- IT skills including (use of Microsoft excel, PowerPoint &outlook)
- Administration Experience (Filing, documenting, assessing)
- Event staffing
- Communication / Friendly / Professional/ Consuming and distributing information
- Costumer Service
- Level 4 Business in the workplace
Timeline
SNSG Security
2025.01 - 2026.07
Innovative Security Solutions
2024.01
Recourse Researcher
SMG Research
2023.01
Extra care
Sigma
2022.01
First fixer
Boots
2021.01
Administration
Theo Langston
2018.01 - 2020.01
Administration
Gowling Law Firm
2017.01
Call Centre Operative
Synapse
2014.01 - 2015.01
Level 4 - business in the workplace
Trinity Saint David
BTEC Level 3 - undefined
Walsall College
Event Staff
Arc Recruitment
Festival Staff
Mint
Warehouse Operative
WHS
GCSE - sport and fitness, Maths, English, Science, P.E, P.A, ICT, ICT in Business, Geography
Arthur Terry School