Daniel Belay
Addis Ababa,Ethiopia
Summary
Accomplished professional with a strong focus on competitor benchmarking and client retention management. Demonstrates a results-driven approach and leadership competency, excelling in sales training delivery and key account handling. Skilled in influential networking, SOP implementation, and developing effective sales strategies. Expertise in customer database management, lead qualification, and people development enhances customer relationship management efforts. Proficient in networking and relationship building, contract negotiation, and delivering exceptional customer service. Career goals include leveraging project management skills to drive organisational success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Director of Sales
Hilton Addis Ababa
Addis Ababa , Ethiopia
2024.07 - Current
- Optimised sales tactics based on comprehensive market analysis.
- Fostered robust partnerships in the industry to augment business reach.
- Piloted competitive intelligence initiatives to maintain industry edge.
- Built strong relationships with key clients for long-term business growth.
- Identified new business opportunities.
- Developed strategic sales plans to enhance market presence.
- Strengthened team performance through effective coaching and mentoring.
- Elevated customer satisfaction levels with proactive client management.
- Delivered compelling sales presentations, securing high-value contracts.
Assistant Director of Sales
Hilton Addis Ababa
Addis Ababa, Ethiopia
2019.01 - 2024.06
- Championed product knowledge through regular training sessions, improving overall sales team expertise.
- Presented at industry conferences to raise company profile within the sector.
- Fostered a positive work environment, leading to increased productivity and morale.
- Achieved customer satisfaction with effective negotiation and communication skills.
- Led cross-department collaborations for cohesive business strategy development.
- Authored detailed sales forecasts to guide decision-making processes at executive level.
- Consistently met targets whilst demonstrating excellent time management skills.
- Monitored competitor activity, providing insightful reports to senior management.
- Devised pricing structures in response to market trends, maintaining competitive advantage.
- Conducted extensive market research for informed strategic planning.
- Developed comprehensive sales strategies for improved market share.
- Improved conversion rates through personalised client follow-ups and relationship building efforts.
- Liaised closely with marketing department on joint initiatives, enhancing overall campaign effectiveness.
- Managed key accounts to build strong, lasting partnerships.
- Trained and mentored sales team to meet established quotas and deliver on sales benchmarks.
- Increased annual revenue through comprehensive sales strategies.
- Built long-term relationships with customers and generated referrals from existing clients.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Analysed industry and competitor trends to enhance sales strategy.
Customer Service Agent
Hilton Addis Ababa
Addis Ababa, Ethiopia
2014.09 - 2015.02
- Managed customer queries for better understanding of products and services.
- Utilised product knowledge to provide accurate information to customers.
- Developed relationships with clients for increased loyalty and retention.
- Assisted customers during check in and check out processes
- Maintained high standards of professionalism whilst dealing with complex situations.
- Increased repeat business through exceptional customer service skills.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Resolved issues to improve customer experience.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as first point of contact for customer issues and queries.
- Recorded and processed customer data accurately.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Offered prompt solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Management
Addis Ababa University
Addis Ababa/Ethiopia 2007.09 - 2012.03
Skills
- Competitor benchmarking
- Client retention management
- Results-Driven approach
- Leadership competency
- Sales training delivery
- Key account handling
- Influential networking
- Results-Driven attitude
- Team Leadership
- SOP implementation
- Sales strategies
- Customer database management
- Lead qualification
- People development
- Customer relationship management
- Networking and relationship building
- Contract negotiation
- Customer Service
- Customer relations
- Interpersonal communication
- Project Management
Accomplishments
Team member of the month at different times
Manager of the year from Africa and Indian Ocean , 2022
Seals team of the year 2023 Africa and Indian Ocean
Languages
English
Fluent
French
Elementary
Amharic
Native
References
References available upon request.
Timeline
Director of Sales
Hilton Addis Ababa
2024.07 - Current
Assistant Director of Sales
Hilton Addis Ababa
2019.01 - 2024.06
Customer Service Agent
Hilton Addis Ababa
2014.09 - 2015.02
Bachelor of Arts - Management
Addis Ababa University
2007.09 - 2012.03