Skilled professional with expertise in network security, IT project management, and cyber operations planning. Proficient in CRM software utilisation, Data management, strategic selling techniques and empathic listening. Demonstrates strong capabilities in Windows security, network configuration and server security. Adept at crisis management and conflict resolution with a keen understanding of data privacy policies and ITIL framework. Career goal includes leveraging technical skills to enhance organisational cybersecurity measures while fostering a culture of continuous improvement.