DANELLA CAROLINA MARTINEZ LEON
West Bromwich,UK
Summary
Agile, confident, adaptable and friendly person, with stellar work history, motivational approach and upbeat nature. Detailed orientated in administrative procedures, oversees day-to-day duties with strong planning, scheduling and organisation skills to delivers customer service requirements.
Overview
18
18
years of professional experience
Work History
Guest Experience Host
Westgate. (MITIE)
Oxford, Oxfordshire
06.2023 - 08.2023
- Meeting and greeting guests, delivering excellent service at all times
- Handling / managing lost property, look after services including the Cycle Hub and our Brand Partners.
- Collaborated with Security team with Lost Children, Provide Tourist Information and Being a DROPIT ambassador
- Completed documentation and logs each day, generating detailed weekly reports.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Answering Calls and Responded to customer requests and complaints with friendly, knowledgeable service and support.
Sales Assistant, Advisor, Key Holder
MANGO UK
Oxford, Oxfordshire
03.2016 - 07.2023
- Provided service with a smile, offering helpful advice to best meet customer needs.
- Managed till operations by promptly and precisely scanning items, accepting and processing payments in cash, cheque, card and mobile payments using POS systems, and issuing receipts.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Used active listening and relationship-building skills to assess customer needs, offering guidance with product and accessory selection and deliver viable solutions.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Completed opening and closing procedures each day.
Barista/Waitress
LAXEIRO TAPAS BAR
London, london
05.2013 - 09.2017
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Team leader
EAT LTD, Marylebone
City of London, London
02.2006 - 08.2012
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Supervised 12 cross-functional team members to maintain high standards of customer service.
- Fostered positive employee relationships through communication, training and coaching.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
Education
Diploma in Tourism and Business Studies - Tourism and Business
Institute of Commercial Management ICM
London 09/2007 - 09/2010
Advance English Certificate - English as a Foreign Language
London Institute of Technology and English
London 07/2003 - 09/2007
Advance Diploma - Portuguese as a Foreign Language
Universidade do Porto
Porto - Portugal 03/2003 - 06/2003
Skills
- Outstanding customer service
- Target motivated
- Orienting and training
- Sales monitoring
- Facility management
- Department management
- Employee scheduling
- Staff supervision
- Business administration
- Operational support
Languages
English
Fluent
Portuguese
Advanced
Spanish
Native
Timeline
Guest Experience Host
Westgate. (MITIE)
06.2023 - 08.2023
Sales Assistant, Advisor, Key Holder
MANGO UK
03.2016 - 07.2023
Barista/Waitress
LAXEIRO TAPAS BAR
05.2013 - 09.2017
Team leader
EAT LTD, Marylebone
02.2006 - 08.2012
Diploma in Tourism and Business Studies - Tourism and Business
Institute of Commercial Management ICM
09/2007 - 09/2010
Advance English Certificate - English as a Foreign Language
London Institute of Technology and English
07/2003 - 09/2007
Advance Diploma - Portuguese as a Foreign Language
Universidade do Porto
03/2003 - 06/2003
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