Summary
Overview
Work history
Education
Skills
Timeline
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Danae Vassell

Birmingham

Summary

A dedicated professional with extensive knowledge in the healthcare industry, demonstrating strong prioritisation capabilities and problem-solving skills. Proficient in medical terminology and policy interpretation, with a solid ethical understanding. Adept at data analysis and technology utilisation, including Microsoft 365 applications. Exceptional communication skills and interpersonal adaptability ensure effective collaboration within diverse teams. Career goals include advancing expertise in healthcare management and contributing to innovative solutions in patient care.

Overview

7
7
years of professional experience

Work history

Palliative Care Admin Assistant

SWBH Trust
Birmingham
06.2024 - Current
  • Liaising with consultants, nurses, and other staff to ensure smooth patient care
  • Managing patient records and ensuring confidentiality in line with NHS policies as well as keeping electronic patient records up to date
  • Answering both telephone and email enquires from patients,familes other medical professionals and other external services


Receptionist

Hilton Garden Inn
Birmingham
12.2023 - 06.2024
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Customer assistant

Argos
Birmingham
07.2021 - 12.2023
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.

Crew team member

Jollibee
Leicester
04.2021 - 06.2021
  • Managed food preparation tasks, resulting in timely delivery of orders.
  • Collaborated with the management team on promotional activities, positively impacting restaurant visibility and footfall.
  • Increased customer satisfaction with prompt and courteous service.
  • Resolved customer complaints promptly, enhancing brand reputation.

Night Replenishment Staff

Sainsburys Ltd
Leicester
11.2020 - 01.2021
  • Followed company policies strictly, ensuring regulatory compliance.
  • Managed resources for maximising efficiency.
  • Communicated effectively with colleagues to facilitate teamwork.
  • Maintained inventory, reducing stock shortages.

Waitress

Pizza Hut
Birmingham
07.2018 - 11.2020
  • Provided top-notch service to customers, improved overall dining experience.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Utilised professional communication skills to resolve customer complaints.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.

Education

High School - English, Maths, Science, Spanish, and P.E.

A. Philip Randolph Campus High School

Level 3 BTEC Extended Diploma - Applied Science

Joseph Chamberlain Sixth Form College

Bachelor of Medical Sciences - undefined

De Montfort University

Skills

  • Prioritisation capabilities
  • Problem-solving
  • Communication skills
  • Policy interpretation
  • Data analysis capability
  • Healthcare industry knowledge
  • Ethical understanding
  • Medical terminology proficiency
  • Interpersonal adaptability
  • Technology- Microsoft 365(Powerpoint,Word,Excel)

Timeline

Palliative Care Admin Assistant

SWBH Trust
06.2024 - Current

Receptionist

Hilton Garden Inn
12.2023 - 06.2024

Customer assistant

Argos
07.2021 - 12.2023

Crew team member

Jollibee
04.2021 - 06.2021

Night Replenishment Staff

Sainsburys Ltd
11.2020 - 01.2021

Waitress

Pizza Hut
07.2018 - 11.2020

Bachelor of Medical Sciences - undefined

De Montfort University

High School - English, Maths, Science, Spanish, and P.E.

A. Philip Randolph Campus High School

Level 3 BTEC Extended Diploma - Applied Science

Joseph Chamberlain Sixth Form College

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Danae Vassell