DAMRONGRAK CHAROENRUEN
Betchworth,Surrey
Summary
Reliable professional with a talent for problem-solving and a strong ability to manage staff and operations effectively. Excels in communication and conflict resolution, ensuring smooth night-time operations and high levels of customer satisfaction. Committed to enhancing guest experiences and operational efficiency in hospitality settings. Proven track record of achieving operational goals while delivering outstanding service.
Overview
1
1
year of post-secondary education
27
27
years of professional experience
Work history
Night Duty Manager
Hartsfield Manor
Betchworth
2021.06 - 2026.07
- - Oversee all night operations for a 4-star, 50-room property.
- - Act as senior contact for guest issues and emergencies.
- - Execute night audits and financial reconciliations with full accuracy.
- - Ensured compliance with safety and security protocols across the property.
- Handled late-night guest arrivals with a warm welcome
Service Supervisor
Gabb Kho Thai Restaurant
Tonbridge, Kent
2018.09 - 2020.11
- Developed strategies to enhance overall service quality.
- - Trained and onboarded new staff to maintain standards.
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Improved team performance with consistent feedback and guidance.
- Supported daily operations and ensured smooth service flow.
- Handling phone calls up to 50 calls.
- Maintained cleanliness and orderliness of the workplace, promoting a professional environment.
- Handled staff grievances
Restaurant Manager
See Quare Thai Restaurant
Congleton, Cheshire East
2016.08 - 2018.07
- - Managed full restaurant operations and team performance.
- Increased table turnover rate with efficient floor management.
- Planned Menu changes seasonally for fresh dining options throughout the year.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- - Oversaw banking, reporting, stock ordering, and cash-ups.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Managed over 20 customer calls daily
Restaurant Manager
Thai Rack Restaurant
St Albans, Hertfordshire
2000.08 - 2016.06
- - Managed labour control, stock levels, and financial reconciliation.
- Tracked key performance indicators weekly; identified areas needing improvement
- Managed a high-volume restaurant for 16 years.
- Oversaw labour control, stock levels, and financial reconciliation.
- Tracked key performance indicators weekly and identified areas for improvement.
Duty Manager
Royal Oriental Hotel
1999.02 - 2000.07
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills.
- Promoted a safe working environment
- Cash and card handling.
Education
Diploma in Hotel Management Level 5 - Hotel management
Oxford Home Study
Betchworth 2025.06 - 2026.09
Certificate of Higher Education - Food Safety For Catering
Highfield
Betchworth 2025.06 - 2025.06
Certificate of Achievement - COSHH
Hartfield Manor
Betchworth 2024.06 - 2024.06
Skills
- - Night Operations & Audits
- - Decision-Making proficiency
- - PMS Systems
- - Guest Relations
- - Banquet, Conferences, and Wedding experience
- - Staff Training & Supervision
- - Cash Handling & Reporting
- - Health & Safety Compliance
- - Security & Emergency Response
- - Restaurant & Hotel Operations
- - Decision-Making proficiency
INTERESTS & HOBBIES
Staying active, Hospitality trends, Global cultures, Wildlife photography
Accomplishments
- Awarded Employee of the Month for exceptional service and operational reliability.
- Achieved company performance bonuses by consistently meeting operational and service targets.
- Participated in cultural awareness initiatives at the Royal Thai Embassy, enhancing guest-service cultural sensitivity.
Timeline
Diploma in Hotel Management Level 5 - Hotel management
Oxford Home Study
2025.06 - 2026.09
Certificate of Higher Education - Food Safety For Catering
Highfield
2025.06 - 2025.06
Certificate of Achievement - COSHH
Hartfield Manor
2024.06 - 2024.06
Night Duty Manager
Hartsfield Manor
2021.06 - 2026.07
Service Supervisor
Gabb Kho Thai Restaurant
2018.09 - 2020.11
Restaurant Manager
See Quare Thai Restaurant
2016.08 - 2018.07
Restaurant Manager
Thai Rack Restaurant
2000.08 - 2016.06
Duty Manager
Royal Oriental Hotel
1999.02 - 2000.07