Damilola Matthew Jimoh
Milton keynes,buckin
Summary
CAREER STATEMENT Dedicated, productive, flexible and result oriented professional well versed in coordinating both human resources and detail-focused Data analyst, efficient in upholding corporate policies to achieve set-objective, also skilled at contributing to business growth through outstanding knowledge of business development and designing problem solving ideas that promote corporate interest.
Overview
5
5
years of professional experience
Work History
Customer service assistant
Transport For London
London
03.2024 - Current
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Ticketing and fare handling, assisting passengers with ticketing solutions, processed payment with accuracy and handled fare-related concerns while maintaining a friendly and professional demeanour
- station maintenance, I regularly checked and maintained station tidiness, ensuring equipment was functioning correctly and took measure to improve passenger comfort
- Timely Announcement, communicated train schedules, delays and other service updates clearly to passengers.
- Problem Resolution, addressed passenger grievance professionally, aiming for resolution that were satisfactory for the passenger and in line with LU policies.
Fraud specialist
TSYS Global Payment
Milton Keynes, Buckinghamshire
02.2023 - 03.2024
- Mitigated potential risks by implementing stringent verification processes for customers' accounts.
- Stayed abreast of latest developments in cyber crime, increasing vigilance and readiness against potential threats.
- Assisted in developing company policies related to financial crime, strengthening overall business operations.
- Managed high-risk transactions effectively to minimise potential losses due to fraud.
- Reviewed suspicious activities, ensuring rapid response and resolution.
Data Analyst Intern
Mattoms Multi Investment Travels and Logistics Limited
F.C.T Abuja
01.2021 - 07.2022
- Extracted and presented sales and product data from inventory database to enable financial forecasting.
- Outlined needs to meet end user requirements.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
HR/Administrative Assistant
Mattjim konstruct services ltd
F.C.T Abuja
02.2020 - 01.2021
- NYSC) Achieved 100% visitors and contractors satisfactions by resolving and attending to their complaint
- Created a strong data backup through proper implementation of good record practices
- Facilitated office productivity from 73% to 98% by assisting with assigned duties and directly updating office accounts and properly handled all office tools/equipment
- Coordinating human resources related duties such as welcoming new hires to the office and providing new employees with all relevant documentation needed.
Education
Certificate in Customer Training - MS word, excel and powerpoint
Bizmarrow technology
Abuja Nigeria2014
Bachelor of Science - Computer Science
Ekiti State University
Ado-ekiti 09/2015 - 07/2019
Certificate of training in Business Administration -
Udemy
2021
Training in Data Analytics -
Coursera
2021
Skills
- PROFESSIONAL SKILLS
- Sales leadership
- Business development
- Data collection and analysis
- SQL programming
- MS Excel & Ms Word
- Networking ability
- Open and clear communicator
Timeline
Customer service assistant
Transport For London
03.2024 - Current
Fraud specialist
TSYS Global Payment
02.2023 - 03.2024
Data Analyst Intern
Mattoms Multi Investment Travels and Logistics Limited
01.2021 - 07.2022
HR/Administrative Assistant
Mattjim konstruct services ltd
02.2020 - 01.2021
Certificate in Customer Training - MS word, excel and powerpoint
Bizmarrow technology
Bachelor of Science - Computer Science
Ekiti State University
09/2015 - 07/2019
Certificate of training in Business Administration -
Udemy
Training in Data Analytics -
Coursera
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